Experience

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  TMF Health Quality Institute

  • United States
  • Hospitals and Health Care
  • 200 - 300 Employee

  • Desktop Support Specialist - Tier III

    • Jun 2012 - Present

  • Desktop Support Specialist - Tier II

    • Jun 2012 - Present

    Desktop Support Specialist (Tier III) for TMF Health Quality Institute. Responsible for the setup and maintenance of IT infrastructure and systems at our offices in the TIAA building. Provide support to 300+ employees in Jacksonville (both office and work-at-home employees), as well are remote support to users in offices in Texas, Connecticut, Pennsylvania and Tennessee and other locations.Skillsets used here: MS Server 2008 R2, 2012, 2016, WIndows 7/10 Enterprise, Active Directory, MS Office, Hyper-V, Kaseya IT Management, WDS, VPN, ShoreTel, PowerShell, Adobe Photoshop.

  • Desktop Support Specialist - Tier II

    • Jun 2012 - Present

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  Atos

  • Jacksonville, Florida Area

  • Computer Technician

    • Jan 2012 - Jun 2012
    • Jacksonville, Florida Area

    Working at JPMorgan Chase locations, upgrading computers, devices and software. This is a contract position through ATOS Technologies.

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  PGA TOUR

  • Ponte Vedra, FL

  • PC Rollout Technician

    • Sep 2011 - Feb 2012
    • Ponte Vedra, FL

    Contract position, rolling out new desktop and laptops to employees working at this large complex. Computers are imaged to meet company requirements, then tailored with user specific software and peripheral equipment.

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  CEVA Logistics

  • Jacksonville, Florida Area

  • PC Tech

    • Aug 2011 - Sep 2011
    • Jacksonville, Florida Area

    Contract position, rolling out new desktop and laptops to employees. New computers are imaged to meet company standards, then tailored with user specific software and peripheral equipment.

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  Engle Homes

  • IT Specialist

    • Jul 2004 - Jul 2009

    I’ve worked on computers since I was 18, running the gambit from mainframe, servers, and networking, to desktops. I bring with me a wealth of knowledge and experience. In my current position, I am responsible for maintaining two local servers attached to a nationwide domain, and approx. 100 computers / windows terminals, which cover a central office, and 11 remotes. I set up/break down all sales model and construction trailer computer systems, including all telephone and internet service. Additionally, I also responsible for all Nextel phones, Blackberries, wireless cards, network routers, and telephone systems.

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  TOUSA, Inc.

  • IT Specialist

    • 2004 - Jul 2009

    Network Administrator, Desktop Support & Wireless Device Administrator.

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  Beazer Homes

  • IT Specialist

    • 2001 - 2005

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  United States Navy

  • Data Processing Technician

    • Sep 1979 - Sep 1999

    Mainframes operation, Micro's, Networking, database programming, Supervisor.