Experience

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  Rollins College

  • Winter Park, Florida, United States

  • Instructional Technologist

    • Dec 2021 - Present
    • Winter Park, Florida, United States

    As an Instructional Technologist, at Rollins College, and as part of the Instructional Design & Technology team (within the IT Department), my primary responsibilities are:· Provide guidance, support, troubleshooting, and training to faculty, staff, and students on the instructional tools Rol...

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  Boise State University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Adjunct Faculty

    • Aug 2014 - Jan 2022

    · Online and face-to-face facilitation for undergraduate, for credit courses in the Media Arts department; Media 367 - Web Design, Media 301 - Multimedia Storytelling - Lead Instructor, PRO (Public Relations Online) 311 - Multimedia Storytelling - Lead Instructor · Face-to-face facilitation for undergraduate, for credit courses in the University Foundations department: UF (University Foundations) 100 - Science Fiction - Discussion Leader· Developed and managed the online course, designed the syllabus so that the department and college accreditation standards would be ensured.· Planned, curated, and created course content, pedagogical techniques included; discussions, readings, field application activities, and other practices to communicate with the students in an effort to support the development of their critical thinking, teamwork, communication, and academic skill sets.· Continually created an environment that is structured to simultaneously challenge and support the students.· Worked within the course designed for one to three day per weekly schedule, including a large lecture and smaller discussion groups. In addition to course planning and class time, the teaching teams gathered weekly to coordinate the course.· Worked with the SME, in a consulting role for the course, enabling a “shared approach” within the Instructional Team. · Collaborated to create and use prepared guiding documents around each week’s content to support the Discussion Group Sessions. · Assigned as functional Instructional Technologist; Lead discussions in the operation and inclusion of a pedagogical and technical manner for class elements and the LMS and by providing training and support to other instructors.· Attended additional pedagogical and technical (LMS, Portfolio Management Application) training and be able to give support to others in the Instructional Team and students as needed.

  • Instructional Design Consultant for Boise State University's Center for Teaching and Learning

    • Jan 2016 - Nov 2021

    (Housed within the IDEA shop [Instructional Design & Educational Assessment) - a unit of the CTL]· Contribute to the design, development, implementation, and assessment of a full spectrum of faculty development offerings ranging from self-service tutorials, to workshops and webinars, to intradepartmental events, to consultations.· Provide support for campus initiatives dealing with instructional design and digital fluency by participating on committees, working groups, and project teams and by working with campus partners as an advocate for faculty needs.· Provide technical expertise to produce and/or support the production of multimedia, interactive objects, and other instructional materials.· Consult with individual faculty and facilitate faculty cohorts to analyze needs; determine goals, objectives, and appropriate delivery methods, media, and technology tools for instruction; and develop communities of practice.· Assist with seminars, demonstrations, training workshops, and symposia on teaching and learning with technology for faculty and staff, and for undergraduate and graduate classes as requested by those classes’ faculty.· Act as a liaison between the IDEA Shop and faculty in assigned departments, building relationships, identifying opportunities, assessing needs, delivering information, and prioritizing projects. Test new technologies, evaluate educational applications, and share findings. · Provide administrative and technical support for instructional and assessment platforms as assigned.

  • Technical Support Specialist for the Office of Information Technology (and Academic Technologies)

    • Jul 2007 - Jan 2016

    · Provide supervision, as a functional manager, for student employees to ensure technology resources are available to the campus.· Resolve moderate to highly complex technical issues for traditional to multimedia users through analytical savvy and application of technical knowledge. · Improve existing programs by reviewing objectives and specifications, evaluating proposal(s) for change, then recommending change(s) and making modifications.· Maximize end user productivity by developing and delivering hardware and software training; interpreting instructions, then receiving and providing feedback so that training may improve from lesson to lesson. · Contribute and continue to build on to our team effort by accomplishing assigned tasks and maintaining historical records, in addition, track hardware and software changes, revisions and document technical resolutions.· Advance university community through work on special projects and committees: including Disability Advisory Group, appointments as Staff Senate liaison for parking and transportation, and Sports and Leisure activities committees. In addition to volunteering for extra-departmental activates: App-athon, Book Club, departmental annual picnic, etc. · Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.· Provide onsite support on the operation and maintenance of personal computers, peripherals and some network issues. · Resolve stressful situations by addressing end user psychology: providing exceptional interpersonal communications skills, and maintaining client confidence via protection of confidential information.

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  Electronic Data Systems

  • Boise, ID

  • Help Desk Coordinator

    • Jan 2007 - Jun 2007
    • Boise, ID

    · Resolve moderate to highly complex technical issues for traditional and high security users (US Navy and USMC) through analytical savvy and application of technical knowledge. · Determine recommended hardware/software solutions via research and direct contact with appropriate resources and/or p...

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  Specter Market Research

  • Boise, ID

  • Management Consultant

    • Jun 2006 - Jun 2007
    • Boise, ID

    · Delivered insights to management as an independent contractor, providing consulting services, survey and mystery shops. · Increased sale revenue by providing detailed reports on customer service, sales techniques and merchandising. · Maintained and use business critical hardware, as well as, ...

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  HP

  • Boise, ID

  • Sales Architect

    • Feb 2005 - Jun 2006
    • Boise, ID

    · Worked directly with end users to interpret their needs and deliver specialized computer systems. · Consistently strived to reach sales objectives through extensive use of statistical and relational data. · Used sales acumen to meet or exceed sales targets.· Recognized for multiple high sales...

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  Dell

  • Twin Falls, ID

  • Senior Technical Support Representative

    • 2002 - 2005
    • Twin Falls, ID

    · Apply technical knowledge and analytical savvy to resolve moderately complex technical issues. · Exercise exceptional interpersonal communications skills to resolve stressful situations addressing end user psychology.· Provide support on the operation and maintenance of personal computers and ...

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  Christian Broadcasting of Idaho

  • Twin Falls, ID

  • Television Newscast Director

    • 2002 - 2005
    • Twin Falls, ID

    · Directed daily 5 PM New Cast and other live broadcasts: Sunday morning services, concerts and special events for KBAX Ch. 27 & KCTF Ch. 45.· Lead remote crews for various Newscast and documentary related shoots. · Wrote, produced and edited Newscast segments and commercial inserts. · Trai...

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  RJ Filmworks

  • Hollywood, CA

  • Line Producer

    • 2001 - 2002
    • Hollywood, CA

    • Leveraged extensive industry knowledge, contacts, and the respect of the production crew to bring about a production team for a television sitcom pilot, titled "Casting Couch." • Used exceptional communication and diplomacy skills to balance the expectations of the creative personnel ...

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  TeleTech

  • North Hollywood, CA

  • Customer Care Representative

    • 2000 - 2001
    • North Hollywood, CA

    · Trouble shot AT&T Worldnet connectivity and other Internet related complexities. · Relied on strong verbal communications skills for inbound customer service calls. · Other projects included sales and installation scheduling for DirecTV.· Website: http://www.teletech.com

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  Sendmemovies.com

  • Studio City, CA

  • Customer Service Coordinator/Administrative Assistant

    • 1999 - 2000
    • Studio City, CA

    · Provided customer service for online clients ordering DVD and other pre-recorded video formats. · Managed delivery services by meeting with couriers and implementing shipping policy. · Acted as buyer to facilitate special needs for customer as situation dictates.· Website: http://www.sendmemo...

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  United Paramount Network (UPN)

  • Brentwood, CA

  • Network Research Analyst

    • 1998 - 1999
    • Brentwood, CA

    · Tracked network affiliated programming in Excel, and maintained in-house database. · Produced presentations in Microsoft Word, PowerPoint, and Harvard Graphics. · Acted as a liaison between entertainment and scheduling departments.

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  Warner Bros. Domestic Television Research

  • Burbank, CA

  • Administrative Assistant/Jr, Research Analyst

    • 1997 - 1998
    • Burbank, CA

    · Created sales strategies, based on audience demographics, for presentations using Harvard Graphics. · Created specialized grids in Excel using various macros to average and rank program ratings. · Maintained in-house database by downloading viewer data from vendor (Nielsen Co.) server.

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  Fox (Film, TV and Sports)

  • Studio City, CA

  • Research Analyst Intern for FOX Family Channel (now FREE Form, previously ABC...

    • 1996 - 1997
    • Studio City, CA

    · Tracked network affiliated programming in Excel, and maintained in-house database. · Produced presentations in Microsoft Word, PowerPoint, and Harvard Graphics. · Acted as a liaison between entertainment and scheduling departments.

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  Disney Channel

  • Burbank, CA

  • Quality Assurance Coordinator

    • 1994 - 1996
    • Burbank, CA

    · Approved programming on technical grounds, ensured that aesthetic standards were met. · Analyzed and made recommendations on product repair, supervised edit sessions. · Extensive use of Waveform and Vector Scope to monitor video picture and color. · Completed evaluation reports for library b...

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  Disney Store

  • (various) So. CA

  • Signature Holder/Cast Member

    • 1989 - 1994
    • (various) So. CA

    · Acted with Management to approve company policies on sales and other matters. · Provided customer service, sales, cash-handling, and visual merchandising of the sales floor. · Recognized for exceeding customer service expectations and high sales volume.

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  Pasadena City College

  • Pasadena, CA

  • Media Technician Specialist for Instructional Television

    • 1989 - 1994
    • Pasadena, CA

    · Extensive use of video and audio patch bays, distribution amplifiers and video switchers. · Lead remote crews for various departmental and documentation related shoots. · Wrote, produced and edited educational channel promotional inserts. · Trained new employees on television studio and fiel...

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  various experiences

  • Recommendations

    • Jul 1968 - Jul 1968

    Please see the recommendations from family and friends that do not directly relate to position(s) listed in my experiences.