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BA

Bob Arms

VP Sales North America at Tripwire
Intro Book
Seasoned executive with 40+ years of sales, customer experience, and leadership experience.
  • Claim this Profile
Location
Reno, Nevada, United States, US
Skills
  • Product Management
  • Account Management
  • Customer Experience
  • Outsourcing
  • Call Center
  • Show all
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Bio

Generated by
Topline AI
Bob Arms is a seasoned executive with 40+ years of experience in sales, customer experience, and leadership, holding senior roles at top companies like Hewlett-Packard, Intuit, and Tripwire. He has a strong educational background in business and telecommunications management.

Experience

  • Tripwire
    • Portland, Oregon Area
    • VP Sales North America
      • Feb 2014 - Feb 2017
      • Portland, Oregon Area

  • Intuit
    • VP Customer Care
      • 2007 - Oct 2012

      Lead a team of sales and customer service professionals to drive revenues, market share, customer service levels, and customer retention across the Saas payroll business. Managed cross functional teams, trained and coached staff on sales/customer service best practices, administered budgets, and exceeded organizational objectives. Delivered double digit revenue growth and industry leading customer retention.

  • Hewlett-Packard
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Vice President Sales HP Software
      • Sep 2004 - Nov 2007

      Directed enterprise global IT/software sales across Canada, Latin America, and the United States: introduced new products/solutions, forecasted revenues, directed growth strategies/fiscal planning, recruited/trained/managed staff, prepared budgets, and negotiated complex contracts. Achieved double digit growth each year in revenue and expanded margins.

    • VP Enterprise Sales Southeast Area
      • Apr 2001 - Sep 2004

      Led all sales and pre-sales activities for Enterprise products and services into Fortune 500 firms in the Southeast. Fostered strong customer relationships and grew sales double digit each year.

    • Director Sales Telecom
      • 2000 - 2002

      Established and exceeded sales goals for all Enterprise products into the US Telecom Vertical.

    • Worldwide Sales Leader Telecom Software
      • 1998 - 2000

      Pioneered and led the startup of a global software sales force and drove software sales into the Telecom vertical.

  • Unisys
    • sales
      • 1978 - 1982

Education

  • 1973 - 1978
    Wittenberg University
    bachelor, business
  • University of Southern California - Marshall School of Business
    Center for Telecommunications Management

Suggested Services

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Industry Focus. “Computer Software”

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