Experience

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  Pacifica Hotels

  • Half Moon Bay, California, United States

  • General Manager

    • Feb 2023 - Present
    • Half Moon Bay, California, United States

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  Hotel Bijou

  • San Francisco, ca

  • General Manager

    • Feb 2008 - Present
    • San Francisco, ca

    Handle all accounting functions from ADP (Payroll), Abacus, Accounts Receivable and Accounts payables, monthly travel agent commission, and submission of occupancy tax▪ Maintained Hotel Inventory, Analyze hotel financials to drive revenue for future profitability and maximize return on investment.▪ Handled all maintenance related issues, from scheduling to project assignment and purchasing.▪ Directed all Rooms operations from Housekeeping productivity, Room Inspections, Check-ins and checkout process and guest satisfaction reviews.▪ Directly review all Budgets and purchasing to meet all hotel obligations.▪ Handled all Human Resources functions from Hiring, Termination, and disciplinary process and Worker Compensation issues.▪ Handled all Sales Functions from initialing calls, rate quoting, contract signingand review. Work with San Francisco Convention Bureau to achieve higher yieldand occupancy.▪ Used distribution channels and technology platform to drive revenue and maximize market share. Managed distribution channels web content.▪ Assisted for other properties in need of Administration setup i.e. Payroll andHuman Resources policies and procedures.▪ Interact with guest to solicit feedback and build relationship▪ Ensure a safe and secure environment for guests, team members and hotelassists in compliance with hotels or owner’s policies and procedures andregulatory requirements. Maintain relations with outside contacts.▪ Act as public relations representative to raise awareness of hotel and brand inlocal community. Drive community involvement in organization, activities and business.

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  Travelodge by the Bay

  • General Manager

    • Aug 2015 - May 2016

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  Personality Hotels

  • San Francisco, California

  • Hotel Manager

    • Apr 2005 - Sep 2007
    • San Francisco, California

    Managed the daily operations for the hotel, monitored staff activity as well as ensured guest satisfaction was being met. ▪ Responsible for organization of cleanliness and maintenance in all hotel roomsand public space in association with the property. Maintained the Housekeepingdepartment in accordance with standards and guidelines established by Personality Hotels.▪ Promote unity and teamwork throughout the department▪ Actively participate in all aspects of Housekeeping operations, including Roomcleaning, Room inspections, Deep cleaning, Laundry and Public areas▪ Manage Housekeeping teams to maximize the guest experience, exceedexpectations and efficiently complete daily departmental objectives.

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  Four Points by Sheraton

  • San Rafael, California

  • Director of Housekeeping

    • May 2004 - Jun 2005
    • San Rafael, California

    Responsible for organization of cleanliness and maintenance in all hotel roomsand public space in association with the property. Maintained the Housekeepingdepartment in accordance with standards and guidelines established by FourPoints Sheraton.▪ Check rooms (checkoutand occupied) daily to ensure that the quality standardsare being maintained by the Room and House Attendants▪ Open the Housekeeping Department as needed, preparing and designating roomattendant’s and house attendant’s daily assignments▪ Managed laundry operations to ensure maximum productivity, properchemical/detergent use, and efficient supply distribution to room attendants▪ Ensuring proper usage of chemicals and cleaning supplies by monitoring usage,providing complete training for employees and ensuring that hazardous suppliesare labeled in accordance with OSHA regulations▪ Planning, organizing and monitoring housekeeping team activities to ensurecompliance with quality assurance standards▪ Supervising the Housekeeping and Laundry teams to include providing opencommunication, training, coaching and counseling and providing performancefeedback to ensure maximum efficiency▪ Assist with hiring Housekeeping and Laundry associates▪ Assist with inventory management purchasing and cost control▪ Monitoring house count and making staffing/scheduling adjustments accordin

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  Casa Madrona Hotel & Spa

  • Sausalito, California

  • Housekeeping Manager

    • Apr 2003 - May 2004
    • Sausalito, California

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  The Orchard Hotel

  • San Francisco, California

  • Director of Guest Services / Reservations

    • Nov 2000 - Jul 2001
    • San Francisco, California

    ● Manage inventory and rate structure to optimize revenues and margins● Responsible for providing guest service within the guidelines specified by thehotel management. Oversaw Front Desk, Bell, Door Services. Set andmaintained high level of guest service.● Provided support for the line staff. Properly deleting or adding any transactionsthat will assist in the balancing of all revenues.● Training of all employees working any shift.● Coaching, counseling, and disciplining all the front office shift employees● Provide prompt and courteous service to all guests, encouraging the guest toreturn again which will generate repeat business.● Assisted guests upon checkinand to provide prompt and courteous servicethroughout their stay.● All functions were carried out to maintain an environment of teamwork. Coverageof Night Audit shifts when required

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  Villa Florence Hotel

  • Reservations / Revenue Manager

    • Jun 1996 - Oct 2000