Experience

• 

  VidyaBharathi Group of Institutions

  • Ernakulam, Kerala, India

  • Lecturer

    • Dec 2021 - Present
    • Ernakulam, Kerala, India

• 

  IndusInd Bank

  • Kolenchery

  • Business Development Manager

    • Jul 2021 - Nov 2021
    • Kolenchery

• 

  InterContinental Hotels Group (IHG®)

  • Ernakulam, Kerala, India

  • Front Desk Associate

    • Dec 2018 - Aug 2020
    • Ernakulam, Kerala, India

    - Ensure compliance with Internal Audit, Quality Assurance. Loss Prevention,Resort Operating Procedure, Guest Service Operating Procedure and StandardOperating Procedure- Execute the daily operational tasks, day to day goals and priorities assigned bymanagement.- Assist in the observation and training of the new associates, including mentoringand shadowing as a shadow partner.- Effectively communicate with members, guests, prospective clients and team.- Create a Work Environment that promotes teamwork recognition mutualrespect and customer satisfaction.

• 

  Zuri Kumarakom

  • Kerala, India

  • Front Desk Representative

    • May 2018 - Nov 2018
    • Kerala, India

    - Performed and prioritized multiple tasks.- Exhibit professional interaction with clients and team members withoutsupervision.- Inform guests of services programs and activities over the phone and in person.- Response to customer enquiries in friendly and Professional MannerAddressed all guest complains and referred any escalated issues to management.

• 

  Marriott Kochi

  • Ernakulam, Kerala, India

  • Internship Trainee

    • Dec 2016 - Apr 2017
    • Ernakulam, Kerala, India

    - Work closely with team to establish goals and measurements to enhanceexceptional guest services.-Underwent cross functional training in different departments to provide bestsupport and service to customers.