Experience

• 

  Vidyabharathi Group Of Institutions

  • India
  • Education Administration Programs
  • 1 - 100 Employee

  • Lecturer

    • Dec 2021 - Present
    • Ernakulam, Kerala, India

• 

  Indusind Bank

  • India
  • Banking
  • 700 & Above Employee

  • Business Development Manager

    • Jul 2021 - Nov 2021
    • Kolenchery

• 

  Ihg Hotels & Resorts

  • United Kingdom
  • Hospitality
  • 700 & Above Employee

  • Front Desk Associate

    • Dec 2018 - Aug 2020
    • Ernakulam, Kerala, India

    - Ensure compliance with Internal Audit, Quality Assurance. Loss Prevention, Resort Operating Procedure, Guest Service Operating Procedure and Standard Operating Procedure - Execute the daily operational tasks, day to day goals and priorities assigned by management. - Assist in the observation and training of the new associates, including mentoring and shadowing as a shadow partner. - Effectively communicate with members, guests, prospective clients and team. - Create a Work Environment that promotes teamwork recognition mutual respect and customer satisfaction.

• 

  Zuri Kumarakom

  • Kerala, India

  • Front Desk Representative

    • May 2018 - Nov 2018
    • Kerala, India

    - Performed and prioritized multiple tasks. - Exhibit professional interaction with clients and team members without supervision. - Inform guests of services programs and activities over the phone and in person. - Response to customer enquiries in friendly and Professional Manner Addressed all guest complains and referred any escalated issues to management.

• 

  Marriott Kochi

  • Ernakulam, Kerala, India

  • Internship Trainee

    • Dec 2016 - Apr 2017
    • Ernakulam, Kerala, India

    - Work closely with team to establish goals and measurements to enhance exceptional guest services. -Underwent cross functional training in different departments to provide best support and service to customers.