Experience

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  Cartus

  • United States
  • Real Estate
  • 700 & Above Employee

  • Senior Intercultural Training Specialist

    • Mar 2020 - Present

    - Coordinating and executing bespoke and customised cross-cultural group and individual training programmes- Sourcing and recruiting of subject matter experts globally- Working with a global network of freelancers to execute cross-cultural programmes- Coaching of global freelancer network to achieve highest service results- Coaching and mentoring of global team members- Developing of training plans and delivering training to new team members- Working on projects as needed

  • Intercultural Training Specialist

    • May 2013 - Feb 2020

     Review and analyse participant and cross-cultural programme needs to develop customised training programmes. Source and recruit subject matter experts around the world, based on location and subject matter requirements. Customise, print and ship training materials. Work closely with training consultants, subject matter experts, programme consultants and account managers to deliver bespoke group training programmes. Handle Executive VIP training programmes, ensuring training is fully customized to the participant’s individual needs. Coach training consultants and SMEs on their session based on evaluations received. Process expense claims of training consultants and subject matter experts after training programme completion.

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  Dubai Airports

  • Dubai, UAE

  • Manager Planning & Development Research

    • 2003 - 2008
    • Dubai, UAE

    Project Management  Worked on large scale projects and opening new facilities, which increased the capacity of the airport to one of the busiest airports in the worldQuality Management Experienced in Quality Management Systems ISO 9001, ISO 14001 and the Quality Safety Excellence Program 27001. Established control procedures to ensure nominated sub-contractors met Service Level Agreements. Developed KPI’s (Key Performance Indicators) and control measures to ensure required standards were achieved.Training & Coaching Developed and introduced innovative training and development programmes in order to use resources more efficiently.  Revised job descriptions and job specifications. Prepared and reviewed training budget for the department. Financial Management Prepared opening as well as annual operating budgets. Ensured operational expenses stayed within approved budgets through introduction of control measures. Prepared and reviewed pre-qualification and tender documents.HR  Recruited all levels of staff for the department for the opening of new facilities as well as replacements of leavers, including conducting of interviews. Prepared and reviewed manpower budget for daily operations as well as new projects. Prepared training schedules for customer service, technical and behavioural trainings along with a team of trainers as part of ongoing training requirements for 720 staff.

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  Jumeirah Beach Hotel

  • Dubai, UAE

  • Assistant Executive Housekeeper

    • 2001 - 2003
    • Dubai, UAE

    Managed day-to-day operation of a busy beach front hotel with 618 rooms & suites, 18 F&B outlets and spa.Customer Service Coordinated and liaised with relevant departments to ensure customers’ preferences and requests were taken care of.  Handled all customer feedback and complaints concerning the department, written and in person, and ensured repetition was kept at a minimum through focused follow up and training sessions. Was involved in the planning and execution of several high profile events, such as the annual IMF meeting in Dubai. Initiated a Customer Satisfaction Survey and achieved a 92.5 % of customer satisfaction, which was increased the following year to 93.8 % through targeted training programs.

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  Canouan Resort

  • St. Vincent & The Grenadines, West Indies

  • Assistant Executive Housekeeper

    • 2000 - 2001
    • St. Vincent & The Grenadines, West Indies

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  Al Bustan Rotana Hotel

  • Dubai, UAE

  • Assistant Executive Housekeeper

    • 1998 - 2000
    • Dubai, UAE

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  Beach Rotana Hotel

  • Abu Dhabi, UAE

  • Assistant Executive Housekeeper

    • 1996 - 1998
    • Abu Dhabi, UAE

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  London Hilton On Park Lane

  • London, United Kingdom

  • Floor Supervisor

    • May 1995 - Nov 1996
    • London, United Kingdom

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  Hotel Bayerischer Hof München

  • Munich, Germany

  • Floor Supervisor

    • 1994 - 1995
    • Munich, Germany

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  Hotel Chesa Guardalej - Grand Hotel Kronenhof - Waldhotel National

  • St. Moritz - Pontresina - Arosa, Switzerland

  • Positions in F&B

    • 1990 - 1994
    • St. Moritz - Pontresina - Arosa, Switzerland