Experience

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  Goh Betoch Bank S.C

  • Addis Ababa, Ethiopia

  • Team Leader

    • Dec 2022 - Present
    • Addis Ababa, Ethiopia

    I lead a high-performing team responsible for the development, maintenance, and security of our bank's digital banking platforms, including mobile and Internet banking. My focus is on ensuring these channels are not only functioning smoothly but also constantly evolving to meet customer needs and drive business growth. To achieve this, I strategically manage projects, delegate tasks effectively, and keep the team aligned with the bank's digital vision.In addition to team leadership, I play a crucial role in developing and implementing our digital banking strategy. This involves staying on top of industry trends, identifying innovative solutions, and ensuring all our digital initiatives comply with regulations and security best practices. I also act as a bridge between the development team and senior management, communicating progress and advocating for resources to keep our digital offerings at the forefront.

• 

  Abay Bank S.C.

  • Ethiopia
  • Banking
  • 500 - 600 Employee

  • Senior Digital Product Development Officer

    • Jun 2021 - Dec 2022

    • Assists in preparing project bid specifications for electronic banking technology facilities and infrastructure, obtains cost estimates, and develops project budgets and forecasts; • Helps in supervising the electronic banking technology solution deployed in the bank and in use by the customers;• Maintains knowledge of internal and external resources to mitigate disruption of electronic banking services to customers; • Maintains a broad knowledge of state-of-the-art electronic banking technology, equipment, and systems; • Assists in setting up and maintenance of electronic banking system;• Participates in performing database setup and maintenance for the electronic banking system customer data and transaction processing; • Participates in monitoring and testing electronic banking system enhancements and deployment;• Helps in configuring and setup card personalization machine and system designed for the production of magnetic strip/chip/smart cards for the customer;• Follow-up the timely resolving of banking technology systems configuration bugs, tuning networks to minimize communication down time;• Performs data analysis, reasons logically, interprets requirements and develops effective solutions to complex problem;• Work closely with the IT Security to ensure the security of network and communication resources;• Supervises, coordinates and performs tasks related to the maintenance of electronic banking technology systems, facilities and infrastructure; • Performs other miscellaneous job-related duties as assigned.Summary As a Senior Digital Banking Product Development Officer, I'm responsible for the entire lifecycle of our bank's digital offerings, from identifying customer needs and market trends to crafting innovative solutions, launching features, and analyzing their impact. I work collaboratively across departments to ensure a seamless user experience and contribute to the bank's digital growth strategy.

  • Acting Manager Digital Banking Product Development

    • Mar 2021 - Jun 2021

  • Senior Digital Banking Officer

    • Mar 2018 - Mar 2021

• 

  Addis International Bank

  • Addis Ababa, Ethiopia

  • Senior Mobile and Agent Banking Officer

    • Nov 2016 - Mar 2018
    • Addis Ababa, Ethiopia

    I drive the growth and innovation of our bank's mobile and agent banking channels. As the Senior Mobile and Agent Banking Officer, I lead the charge in expanding our digital reach by strategizing and implementing initiatives to onboard new mobile banking users and develop strong partnerships with our agent network. My focus is on ensuring both channels offer a user-friendly and secure experience, while maximizing customer adoption and driving overall banking activities. I leverage data and customer feedback to identify areas for improvement, constantly seeking ways to enhance accessibility and convenience for our growing mobile and agent banking base.

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  Nib InternationalBank

  • Ethiopia
  • Banking
  • 400 - 500 Employee

  • Associate Internet and Mobile Banking Officer

    • Nov 2015 - Mar 2018

  • Junior Agent Banking Officer

    • Jun 2015 - Nov 2015

  • Junior Accountant

    • Dec 2014 - Jun 2015

  • Customer Service Officer

    • Oct 2013 - Dec 2014

  • Bank Officer I

    • Mar 2013 - Oct 2013

  • Trainee Banker

    • Jan 2013 - Mar 2013

• 

  Ethiopian Airlines

  • Addis Ababa, Ethiopia

  • Customer Service Clerk

    • Feb 2012 - Jan 2013
    • Addis Ababa, Ethiopia