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Bill Kwok is a seasoned IT professional with extensive experience in managing data centers, networks, and systems administration. He has worked with various companies, including Redflex Traffic Systems, Lehigh Hanson Cement, and TimberWest Forest Ltd., where he oversaw IT operations, managed budgets, and implemented new technologies. Bill holds a Diploma of Technology from the British Columbia Institute of Technology.

Experience

  • Redflex Traffic Systems
    • Richmond, British Columbia
    • Senior Systems Administrator
      • Jul 2010 - Present
      • Richmond, British Columbia

      Redflex is contracted by ICBC to update their red light camera systems to a digital system. I manage the day to day operations of their data centre in Richmond.

    • Data Center Specialist
      • Jan 2007 - Dec 2009

      Managed Vancouver Data Centre remotely (power, air conditioning, co-ordination of installation/repair and removal of equipment by 3rd party vendors).Maintained server infrastructure for a large network with over 1000 users, including security, redundant power, redundant air conditioning, and redu...

    • Data Centre Specialist
      • 2007 - 2009
    • IT Lead, Network Services
      • Jan 2004 - Dec 2006

      Coordinated the mirroring of operations between the Allentown, PA and Vancouver data centres.Established a secondary data centre for NSO operations in Vancouver to maintain seamless operations in the event of a disaster.Relocated the entire data centre to a co-location site in the TELUS building ...

    • Technical Supervisor
      • Nov 2000 - Dec 2003

      oversaw multiple projects, effectively managed an operating budget of a quarter of a million dollars and supervised technical support staff.Negotiated service agreements with maintenance vendors reducing operational costs for the company by 15% per year.Designed and implemented site to site Virtu...

    • IT Supervisor
      • Jan 2000 - Jan 2003
    • Technical Support Manager
      • Jan 1999 - Jan 2000

      Oversaw all IT operations in the company which included many remote and diverse sites.Managed the IT department which included personnel located in Vancouver and on Vancouver IslandEffectively maintained engagement of the Technical Support team during a difficult time as the company was considering outsourcing its technical support requirementsManaged expenditures and maintained department's budget including budget planningKept operating costs down by managing telephone system contracts, mobile telephones contracts, negotiating service agreements with maintenance vendors, negotiating purchase agreements with equipment providersReduced communications costs by moving to newer less costly technologies as they became available and re-negotiating with service providers for upgradesEvaluated evolving new technologies to use in reducing operating costs

    • Technical Support Specialist
      • Jan 1989 - Jan 1999

      As the primary technical support person, provided technical support for telephone system and performed on site installations of network and PC hardware. Installed and maintained the local area and wide area networks, reducing costs by using a hands-on approach.Administrated Microsoft Windows NT servers and domains.Administrated VAX Open VMS servers and installed specialized routers which could route DECNET network traffic.Reduced costs by providing in house support for PC's and their peripherals; evaluated and recommended cost effective replacements of PC's and their peripherals as necessary.Maintained network security by properly administering and configuring a "Raptor" firewall for internet access.Installed and configured remote access servers.Interviewed and participated in the selection of new technical support personnel as the number of users and demand for technical support increased.

    • Network Services Support Technologist
      • Jan 1985 - Jan 1989
    • Terminal Service Technician
      • Jan 1984 - Jan 1985

Education

  • 1981 - 1984
    British Columbia Institute of Technology
  • British Columbia Institute of Technology
  • British Columbia Institute of Technology

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Industry Focus. “IT Services and IT Consulting”

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