Experience

• 

  City of Worcester

  • Worcester, Massachusetts, United States

  • Worcester Public Schools

    • Sep 2019 - Present
    • Worcester, Massachusetts, United States
• 

  Self-Employed

  • Self Employed

    • Oct 2017 - Sep 2019
• 

  Wachusett Regional School District

  • Substitute Teacher

    • Oct 2017 - Sep 2019
• 

  The TJX Companies, Inc.

  • Real Estate Analyst

    • Feb 2015 - Sep 2017
• 

  The Hanover Insurance Group

  • Insurance
  • 700 & Above Employee

  • Subrogation Specialist

    • Nov 2008 - 2015

    -Manage a high volume caseload of recovery claims, the majority of which are pursued against an adverse carrier. -Exceed monthly and annual individual recovery goals to improve Hanover's financial strength.-Foster strong relationships with adjusters at adverse carriers, attorneys and internal employees and management.

  • Total Loss Adjuster

    • Nov 2005 - Nov 2008

    Resolve a high volume of automobile total loss settlements by delivering superior customer service to insured and third parties.Fast paced environment requiring superior time management and strong negotiation skills to resolve incoming calls to settle claims with insured, agents, attorneys and third parties.

  • Call Center Supervisor

    • Aug 2003 - Oct 2005

    -Manage the daily work responsibilities of 10 call center representatives. -Provide daily guidance and career development to employees in collaboration with Managers and Human Resources. -Compose and deliver Mid and Annual Reviews to each individual team member.

• 

  Allmerica Financial

  • Internal Marketing Wholesaler

    • Dec 2000 - Dec 2002

    -Inside business to business sales representative marketing variable annuities and variable life insurance to assigned territory in partnership with Territorial Sales Representative. -High volume of outbound cold calling to brokerage firms promoting annuity and life products. -Schedule appointments in assigned territory with Territory Representative and potential brokers.

  • Agency Licensing Representative

    • Nov 1998 - Nov 2000

    -Appoint Broker/Dealers to sell Allmerica Life and annuity products in several states across the country.-Resolve Broker/Dealer licensing issues in a timely fashion to expedite sales of Allmerica's life and annuity products.

• 

  Mastermans

  • Inside Sales

    • Nov 1996 - Nov 1998

    -Inside sales business to business sales representative conducting a high volume of outbound cold calling to purchasing managers of industrial companies selling and promoting industrial safety supplies. -Maintain existing accounts through weekly to monthly follow up calls to purchasing manage...