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Bill Jabulani Sibindi profile image

Bill Jabulani Sibindi

Customer Support Specialist at Emerald Bay Limited
Intro Book
Seasoned customer service and management professional with leadership skills.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Skills
  • Microsoft Office
  • Customer Service
  • Management
  • Microsoft Excel
  • Microsoft Word
  • Show all
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Bio

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Bill Jabulani Sibindi is a seasoned professional with expertise in customer service, management, leadership, and tax compliance. He has worked in various roles, including Customer Support Specialist, Senior Account Manager, Operations Project Manager, and Sales Executive. Bill holds a Bachelor of Applied Science degree and certifications in Pastel Accounting, ZICA, and HubSpot Sales Software.

Credentials

  • Pastel Accounting beginner
    Sage Pastel Accounting
    Sep, 2015
    - May, 2026
  • ZICA Technician certificate
    Zambia Institute of Chartered Accountants
    Mar, 2014
    - May, 2026
  • Hubspot Sales Software
    HubSpot Academy
    Mar, 2018
    - May, 2026

Experience

  • Emerald Bay Limited
    • Lusaka, Lusaka Province, Zambia
    • Customer Support Specialist
      • Nov 2023 - Present
      • Lusaka, Lusaka Province, Zambia

  • FSI Outsourcing
    • Lusaka, Lusaka Province, Zambia
    • Senior Account Manager - Customer service
      • Jan 2023 - Nov 2023
      • Lusaka, Lusaka Province, Zambia

  • FSI Outsourcing
    • Zambia
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Operations Project Manager
      • Jun 2022 - Nov 2022

    • Utilities Supervisor
      • Apr 2022 - Jun 2022

      Supervising the solar process relating to all utility requirements, ensuring we have all utility approvals prior to and after solar system installation

    • Senior Project Coordinator
      • Jan 2021 - Apr 2022

      Represented Zenernet as Senior Project Coordinator under SVAS international

    • Customer Service Representative
      • Mar 2020 - Dec 2020

      Represented Zenernet as Project Coordinator under SVAS international

  • Texila American University Consortium
    • Lusaka
    • Sales Executive
      • Jan 2018 - Jun 2019
      • Lusaka

      Lead Conversion from New Lead to Customer through the HubSpot CRM software. Coming up with ideas and negotiating deals for potential partnerships with various companies to aid under privileged students who can't afford to pay the fees offered.

  • Call aid Management Solutions
    • Lusaka
    • Sales Consultant
      • Jan 2017 - Nov 2017
      • Lusaka

      Internet and Tele-Sales/Marketing Lead conversion from interested client to customer. Helped clients decide the best holiday dedications and holiday insurance plans based on their budget. Possessed excellent commitment, skills and an excellent sales track record from the time I started to the time the company was closed down.

Education

  • 2018 - 2021
    University of Lusaka
    Bachelor of Applied Science - BASc, Banking and Finance
  • 2016 - 2016
    KAFTECH SCHOOL OF ACCOUNTING
    PASTEL ACCOUNTING, CERTIFICATE
  • 2012 - 2015
    evelyn hone
    ZICA
  • 2012 - 2014
    EVELYN HONE COLLEGE
    ADVANCED CERTIFICATE, Accounting and Finance
  • 2011 - 2011
    Necor
    MICROSOFT OFFICE, certificate

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