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BD

Bill Dormer

Available for new opportunities at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Retired</span>
Intro Book
Bill Dormer, a seasoned IT professional with 30+ years of experience in telecommunications, VoIP, and unified communications, holds a Diploma in Telecommunications Technology from Southern Alberta Institute of Technology.
  • Claim this Profile
Location
Calgary, Alberta, Canada, CA
Skills
  • Voip
  • Sip Trunking
  • Sip
  • Management
  • Telephony
  • Show all
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Bio

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Credentials

  • Communication Electrician
    Alberta Advanced Education
    Jan, 1982
    - May, 2026
  • CCNA
    Cisco
    Feb, 2001
    - May, 2026
  • A+
    COMPTIA
  • Accredited Integration Specialist
    HP
  • MCSE Windows NT and WIN 2000
    Microsoft
  • Network+
    COMPTIA
  • Security+
    COMPTIA
  • Server+
    COMPTIA
  • VSP
    VmWare
  • VTSP
    VmWare

Experience

  • Retired
    • Available for new opportunities
      • Aug 2017 - Present

      Off exploring new life experiences

  • Mitel
    • Canada
    • Telecommunications
    • 700 & Above Employee
    • Manager Technical Account Mgmt/ Call Recording Product Support
      • Sep 2015 - Present

      Technical Account Management for Gold and Platinum Mitel authorized partners. Role includes managing customer escalations (reactive) and regularly schedules partner (Gold and Platinum) meetings to discuss Operational issues.Manager of a Technical Support team

    • Manager, Technical Account Management NA
      • Mar 2017 - Aug 2017

      Manage the NA team of Technical Account Managers.In the Canadian Market place provide Technical Account Management for Gold and Platinum Mitel authorized partners. Role includes managing customer escalations (reactive) and regularly schedules partner (Gold and Platinum) meetings to discuss Operational issues.

  • Mitel
    • Canada
    • Telecommunications
    • 700 & Above Employee
    • Manager Escalation Management and Call Recording Product Support
      • Mar 2015 - Sep 2015

      Additional Management responsibilities to the EM role. Now includes Managing a team of L1/2 Support Specialists for the Mitel Call Recording product suite

    • Manager, Escalation Management, North America
      • Nov 2008 - Mar 2015

      Manage a team that mitigates customer escalations in North America

    • Manager, Technical Account Management
      • Sep 2006 - Nov 2008

      Manage the NA team that provides post sales support for Mitel authorised partners. The role includes managing customer escalations, product updates, hot site visits

    • Technical Account Manager
      • Jul 1991 - Sep 2006

      Account management for Mitel authorised partners from Toronto to West Coast. The role includes addressing customer escalations, product updates, and hot site visits

    • Manger, Customer Technical Assistance Service
      • Feb 1989 - Jun 1991

      Manage an L1/L2 technical support team in 3 centers (Edmonton, Vancouver, and Winnipeg)

    • Sr Customer Support Specialist
      • Apr 1985 - Feb 1989

      L1/L2 manufacturers technical support for Western Canada

  • Alberta Government Telephones
    • PBX Installation and Repair
      • May 1973 - Feb 1985

      Install and maintain CPE business servicesTest Center - 11 monthsMobile Radio Installation and Repair 10 months

Education

  • 1971 - 1973
    Southern Alberta Institute of Technology (SAIT)

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