Experience

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  Kilimo Fresh Foods Africa LTD

  • Dar es Salaam, Tanzania

  • Key Account Manager

    • Jul 2023 - Present
    • Dar es Salaam, Tanzania

    1. Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.2. Research key customer wants and needs.3. Suggest solutions that answer clients needs and wants.4. Ensure the ordered products are delivered in a timely manner.5. Serve as contact point for key customers and internal teams.6. Resolve customers' complaints in an effective and respectful way.7. Gather, report and communicate customers' feedback on service, technology and product delivery7. Research and source new potential clients.8. Measure, track and analyze key account metrics.9. Create reports for upper management.10. Keep abreast with industry and market trends and best practices.

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  Y9 Microfinance

  • Tanzania

  • Sales Officer and Customer Support

    • Nov 2022 - Dec 2023
    • Tanzania

    I am current employed at Y9 Microfinance bank as a sales agent and customer support starting from November 2022. I like to work with customer and making sure that am able to solve their problem.Duties and Responsibility 1. Being knowledgeable about the productIdentification of potential customers, generating new leads on customer board.2. Contacting new and existing customer to drive more sales.3. Emphasizing product characteristics to show how to solve customer problem.4. Answering questions about the products.5. Make follow up with customers.6. To manage customers to make their daily repayment.7. To processing claim for the reported loss/stolen devices.8. To provide replacement for the lost/stolen devices.

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  National Quality Association of Tanzania (NQAT)

  • Tanzania

  • Communications Officer

    • Nov 2022 - Nov 2022
    • Tanzania

    From November 2022 I had the opportunity to join the National Quality Association of Tanzania (NQAT) in the Tanzania Quality Conference 2022. In that event I worked as a communication officer where the event was about how to improve customer satisfaction.My Duties and Responsibility was 1. Managing journalists2. Highlighting people for interview3. Highlighting people for a documentary4. Liaison with social media influencer

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  The Last Supper Insurance Agency

  • Dar es Salaam, Tanzania

  • Claim Officer & Customer Support

    • Feb 2020 - Aug 2022
    • Dar es Salaam, Tanzania

    During my studies I had the opportunity to join the Last Supper Insurance Agency from February 2020 as part of an internship there I worked as a customer service officer and I also joined the claims department at that time.Duties and Responsibility1. Analyse claims and decide whether they are covered by policy.2. Make recommendations for the settlement of claims. 3. Inform clients if claims are accepted and how they will be allocated. 4. Organise payments to clients and repair or replacement of lost items.5. Make sure all enquiries and payments are dealt with quickly.6. Answer question about company product.7. Processing Transaction.8. Resolving issues and troubleshooting technical problem.9. Providing proactive customer outreach.10. Handling customer complaints.11. Collecting and analyzing customer’s feedback.12. Responding to customer review.13. Develop in-depth knowledge of company products.14. Collaborate with market department to ensure that the company is reaching its target audience.15. Providing advice on purchasing product/services.