Experience

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  A Better City

  • Boston, MA

  • Transportation Demand Management Director

    • Jun 2020 - Present
    • Boston, MA

    Key focus areas include:- managing multiple Transportation Management Associations (TMAs) operated by A Better City that collectively serve over 80 member organizations and leading policy research and advocacy related to Transportation Demand Management issues such as municipal regulations, zonin...

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  ModeMatters

  • Cambridge, MA

  • Managing Principal

    • Oct 2013 - Present
    • Cambridge, MA

    Mode Matters is an early stage business consultancy catering to disruptive offerings that will strengthen communities and help build the local economies of the future. Key ares of focus include:- Strategic Development- Capital Infusion/Investor Management- Partnerships- Visioning/Mission Statemen...

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  Lime

  • Boston

  • Director of Expansion, Northeast

    • Aug 2017 - Jan 2020
    • Boston

    Lime is revolutionizing micro mobility and empowering a new urban lifestyle. The mobile app lets riders easily find and unlock our fleet of shared smart bikes and scooters, providing them with a fun, efficient and sustainable way to move around the city. By partnering with local communities, Lime...

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  Alta Bicycle Share

  • Boston, MA

  • General Manager, Hubway

    • Sep 2011 - Oct 2013
    • Boston, MA

    The Hubway bikeshare network is an enterprise level transit system utilizing bicycles, solar powered stations, and smart technology. Bikeshare provides an active transportation solution that bridges gaps in traditional transit infrastructure. Hubway provides a real last-mile solution to enable me...

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  Zipcar

  • United States
  • Consumer Services
  • 400 - 500 Employee

  • National Fleet and Operations Manager, University Program

    • Jul 2010 - Aug 2011

    In July, 2010, I returned to Boston to lead operations for the National University Program which encompassed more than 700 vehicles at 220 schools in more than 30 states across all US times zones. My goal was to standardize operations and build a strong base to scale accounts and overall fleet by 30% YoY. This required a rethink of the team structure and coverage, the development of new vendor guidelines and resources, as well as a review and ranking of existing partner schools. By providing enhanced support to our university partners, we were able to increase utilization and revenue, decrease downtime, and cement Zipcar as the nation's leading car-sharing service on college campuses.

  • Manager, Fleet and Operations, Chicago

    • May 2006 - Jul 2010

    I relocated to Chicago in May, 2006 as the operations lead to launch the market. By September 1, our fleet was 100 cars strong and supported by a team of key hires in marketing, operations and member services. With a zone-based approach to the city, I planned the expansion into critical neighborhoods with consideration for utilization, marginal revenue to support future expansion, and strong competition from a local operator. Zipcar Chicago was a blank slate and I ensured the team focused on building the operation on a solid foundation from which we would scale. In 2006, car-sharing was still a relatively unproven concept and the Chicago team led the way in developing and sharing SOPs, best practices and tools with other Zipcar markets. By the end of my tenure, the Chicago operation was profitably running more than 600 cars throughout greater Chicagoland.

  • Fleet Operations Coordinator, Boston

    • Apr 2004 - May 2006

    Unsure if car-sharing would survive as a viable business - but convinced that it should - I joined the operations team in 2004 to help figure out how to manage a disparate fleet of 200 wirelessly connected vehicles across metro-Boston. I helped hire, train and motivate a crew of five fleet cyclists and a network of vendors to perform preventative maintenance, accident repair and roadside assistance. As the fleet grew to 360 cars by the end of 2005, I managed the vendor relationships that proved critical to the success of our developing operation. Our team wrote the playbook for managing a distributed fleet of vehicles in a city, and we shared that with all Zipcar markets to great benefit.

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  Associated Press

  • Stringer

    • Jan 2004 - Apr 2006

    Covered live news events, press conferences, speeches, rallies, legal proceedings and more for immediate upload to the AP Wire. Work with desk supervisor to ensure breaking news was accurate and timely. My reporting and writing was incorporated into articles for immediate upload to the AP Wire.

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  The Ride Magazine

  • Managing Editor

    • Apr 1999 - Sep 2003

    Organize and direct staff of seven and freelancers to meet deadlines at The Ride Magazine, a Northeast publication covering bicycle and transportation issues both regionally and nationally. Direct current editorial content and long-term editorial strategy during weekly meetings. Develop content, ...