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Bianca Mack is a seasoned operations professional with experience in utilization management, auditing, customer service, and leadership development. She has worked at Daybreak Venture, LLP and Taco Bell, managing teams, inventory, and customer experience. Bianca holds a Bachelor's degree in Integrative Studies from the University of North Texas and an Associate of Science degree from North Central Texas College.

Credentials

  • Duolingo German Fluency: Elementary (Estimated)
    Duolingo
    Jul, 2016
    - May, 2026

Experience

    • Hospitals and Health Care
    • 200 - 300 Employee
    • Utilization Management Analyst
      • Jun 2016 - Present

      Coordinate cases for pre-certification, prior authorization review, and medical review. Manage incoming calls for new cases, responses to old cases, and obtaining authorization for skilled services. Assist the case management nurse in correspondence to assisting callers with issues concerning contract, eligibility and benefits, and prior authorization/pre-certification. Track and trend information received and the efficiency of our processes.

    • AR Coordinator/ Registrar
      • Dec 2013 - May 2016

      I verify and set up payers for all of our incoming residents in our 80+ nursing facilities. This includes Medicare, Medicaid, Insurance, and other relavant payers that cover SNF benefits.

  • Taco Bell
    • Denton, Texas
    • Shift Lead
      • Jun 2011 - Aug 2013
      • Denton, Texas

      I was in charge of closing and opening the store, closing out cash drawers, managing shifts of up to seven people, inventory of food product, managing breaks and overtime hours, and maintaining a positive experience for customers.

Education

  • 2015 - 2017
    University of North Texas
    Bachelor's, Integrative Studies
  • 2011 - 2014
    North Central Texas College
    Associate of Science (A.S.)

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Operations Management”

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