Experience

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  Emirates Shipping Line

  • Chennai, Tamil Nadu, India

  • Global Process Control Executive

    • Mar 2023 - Present
    • Chennai, Tamil Nadu, India

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  Sweetkaramcoffee.in

  • Chennai, Tamil Nadu, India

  • Customer Excellence manager

    • May 2021 - Present
    • Chennai, Tamil Nadu, India

    Customer Excellence Manager - Roles & Responsibilities Analytics - Customer Data Analytics & presenting Insights MIS - Publishing daily dashboards CRM Champion - Effective Optimization of CRM & its various modules/features Customer Tools Automations & Maintenance - Support sustainability & success of new tools (closing the end-to-end loop. ) New Initiatives Support - Planning, Execution, Measure, Playback (Ex. Stop the leakage project) Process Streamlining - Studying the various CX Processes (with BASIC process maps) & improving process efficiencies Market Research for customer insights, Training to the team

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  Microsoft

  • Chennai, Tamil Nadu, India

  • Procurement Specialist

    • Sep 2014 - May 2015
    • Chennai, Tamil Nadu, India

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  Nokia India Pvt Ltd

  • Chennai Area, India

  • Procurement Buyer

    • Jun 2010 - Sep 2014
    • Chennai Area, India

    • Manage day-to-day purchasing process, as the key point of contact for internal requestors, sourcing managers and others to troubleshoot and resolve Purchase Requisition and Purchase Order issues.• Review and process Purchase Requisitions and Purchase Orders while implementing procurement strategies, policies and procedures. Purchase orders, acknowledgements, follow-up, invoice workflow, basic supplier communication and payment to the supplier with SOX Compliant.• Provide support to the Sourcing team – contract management and assistance in E-sourcing systems• Sourcing and rate negotiation of material domestic and global with proper incoterms, delivery terms, delivery time and quality.• Broad category experiences in IT Products (Hardware, Software, Telecom), Facility Management, Human Resources, Marketing & Professional Services• Participate in continuous improvement activities and provide suggestions for cost reduction and improved efficiency. Monitoring and analysis of Productivity Reports.• Manage small projects or participate in cross-functional improvement teams related to improving the PR to PO process.• Conduct training on processes, policies and procedures, and work instructions.• Assist with systems user acceptance testing and technology implementation project tasks, as assigned.

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  Hewlett-Packard Financial Services

  • Chennai Area, India

  • Business Process Analysts

    • Feb 2005 - Jun 2010
    • Chennai Area, India

    Order management, procurement, ISO Internal auditor, Charisma governance, MDM, Repair order processing.Handling calls from internal customers located at Austin, USA on Worldwide Telecom services Voice, Data, Mobility and Contact Centre and trains the team on the process.• Managing all aspects of renewal of IT service purchase orders.• Analyzing the historical trend on the Forecasted Order amount and to finalise the budgeted request amount for the current renewal.• Frequent follow up with vendor contact person across the globe for the quotes, inventory lists information• Maintaining the invoice trend report, reporting to service manager on the consumption trend towards the spend analysis.• Responsible for taking all actions towards the high, low and no consumption towards various cost centers and responsible for mobilizing the funds for all service type• Developed the team for ISO Documentation, Kaizen, IE and Charisma compliance • Generation of KPI reports, Sigma Scores Computation, Backlog Reports, Team Utilization and Efficiency (IE Scores). Responsible for tracking, monitoring internal management deliverables.Responsible for Green SLA, KPIOrder management:Pre-shipment and post-shipment queries for EMEA HP Authorised part resellers and channel partnersKey Achievements: • Trained the team for facing ISO Audit through awareness sessions, conducting quiz/crossword puzzles related to ISO Audit.• Successfully completed ISO9001 surveillance audit, supported the Quality Lead for the Internal Audit and closure of all Observation and NC's.

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  Perot Systems Corporation

  • Chennai, Tamil Nadu, India

  • Claims Processor

    • Dec 2003 - Feb 2004
    • Chennai, Tamil Nadu, India

    US Insurance claims HCFA UB92