Experience

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  Land Services SA

  • Shared Services Officer

    • Jan 2024 - Present

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  More and More finance

  • Adelaide, South Australia, Australia

  • Office Administrative Assistant

    • Aug 2022 - Present
    • Adelaide, South Australia, Australia

    • Meet and greet clients• Attend phone call, email and personal enquiries of Finance and Renting properties• Conduct initial interviews of the client (for Loan, Landlord and Tenants)• Collect all required information and documentation of the clients• Prepare customers information forms to proof read for Broker.• Process Clients information in the broker software (Infinity).• Process Clients information in Property Management Software.• Provide quotes and to clients for Mortgage interest rates and Property management.• Submit the loan application to the bank• Scanning, filing records of the clients• Managing property inspections• Prepare property inspection reports

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  Sailaxmi Pty Ltd

  • Adelaide, South Australia, Australia

  • Cleaning Contractor (Franchisee Owner)

    • Nov 2017 - Present
    • Adelaide, South Australia, Australia

    • Is in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.• Answer phone calls from clients, vendors, and a variety of other callers looking for information and quotes.• Keep track of expenses and accounting records in Quickbook.• Preparing and Filing BAS of the company using Quickbook.• Write business documents such as Emails, Quotes, and Job Descriptions that are clear and professional.• Use Excel spreadsheets to monitor and track Jobs and Time data in order to keep everyone informed of important trends.• Attend meeting with clients and assess the jobs for quotations request.• Keep track of priorities and communicated with the employees/subcontractors and casual workers, strategically delegating tasks to ensure that they were completed on time.• Created accurate and well-planned health and safety risk assessments that documented cleaning staff's safe work.• Manage daily workflow by prioritizing tasks and keeping a tight schedule.• In charge of scheduling, training, and performance monitoring for employees/Contractors.

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  Southern Cross Care (SA, NT & VIC) Inc

  • Adelaide, South Australia, Australia

  • Personal Care Assistant

    • Jun 2013 - Jun 2021
    • Adelaide, South Australia, Australia

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  Freedom Cleaning Management

  • Adelaide, South Australia, Australia

  • Office Administrative Assistant

    • Nov 2012 - Jun 2013
    • Adelaide, South Australia, Australia

    • Prepared packages for shipment, pickup, and courier services in order to provide customers with prompt delivery.• Received business correspondence and routed it to the appropriate departments and employees.• Kept track of expenses and accounting records in Quickbook.• Sorted and distributed business correspondence to the appropriate department or staff member, which resulted in fewer communications being lost and faster responses to critical requests.• Set up, maintained, optimized, and purged physical and electronic filing systems to keep records compliant and current.• Wrote business documents such as Emails, Quotes, and Job Descriptions that were clear and professional.• Wrote agendas, took minutes, and created minutes of the meetings.• Got scanned records and put them in a database.• Answered phone calls from clients, vendors, and a variety of other callers looking for information.• Used Excel spreadsheets to monitor and track Jobs and Time data in order to keep management informed of important trends.• Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.

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  Galaxy School

  • Pune, Maharashtra, India

  • School Administration Manager

    • Dec 2011 - Oct 2012
    • Pune, Maharashtra, India

    • Led the School Trust to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.• Handled entire operation of the launch of new ICSE board affiliated school branch right from the purchasing the land, bank loans, getting NOCs from different Government departments and Local councils, Liaised with Architects and Construction contractors for the school building, Building material suppliers, School Equipment's suppliers, Teachers Recruitment agencies, Advertising Agencies, IT and School learning software companies.• Was in charge of the supply chain and assisted with tech transfer projects, batch release testing, change management, and customer complaint resolution.• Recruited and developed 23 employees for the School Including Assistant Principle.• Used my Administrative expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.• Created Expenditure and Staff performance reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.

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  AXA

  • Maharashtra, India

  • Subject Matter Expert

    • Apr 2004 - Oct 2010
    • Maharashtra, India

    • Ensured appropriate number of Quality Audits on completed cases are conducted on timely basis and assist in maintaining team quality as per internal targets.• Experienced in handling company’s payment Authorisation software called CITRIX.• Filtered all queries/returns/referrals and resolve/address before they are sent to UK.• • Ensured there is no customer complaint in 99.98% of the production. Root cause analysis with corrective and preventions actions being done for any customer complaints received.• • Ensured process training and accreditation for new joiners are conducted as per training calendar/recruitment/requirement.• • Adhered with own cross training plan prepared by the CSTR/TA. Liaise with TA to bridge the gap in any process where there is single point of Failure identified.• Actively participated with the Technical team to identify and cascade process/product updates between UK and India Conduct the required process/product knowledge enhancement session.