Experience

• 

  Towne Auto Group

  • Miramichi, New Brunswick, Canada

  • Automotive Service Advisor

    • Apr 2024 - Present
    • Miramichi, New Brunswick, Canada

• 

  Upper Crust

  • North York, Ontario, Canada

  • Machine Operator

    • Feb 2022 - Present
    • North York, Ontario, Canada

• 

  eClerx

  • Chandigarh, India

  • Senior Technical Support Analyst

    • Feb 2021 - Dec 2021
    • Chandigarh, India

    primary customer assistance was given to both internal and external clients, kept customers happy through innovative tactics that were centred on attending to their wants and resolving their issues. managed Calls from customers were quickly returned to prevent waiting on hold and provided guidance and aid to clients, paying attention to any unique requirements or desires and responded to client inquiries for goods, services, and company details. I also managed the project's phone calls and emails and I kept track of staff scheduling and subcontractor coordination to finish projects on time, Project performance was assessed, and proactive changes were made to maintain quality and schedule and prepared A daily field report that summarises project progress and lists all significant activities is prepared for stakeholders.

• 

  Ripton Solutions

  • New Jersey, United States

  • ServiceNow Developer

    • Jan 2020 - Aug 2020
    • New Jersey, United States