Experience

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  MDU Services Ltd

  • Canary Wharf

  • Information Risk and Security Officer

    • Jul 2017 - Present
    • Canary Wharf

    Protecting sensitive corporate information and personal data to ensure conformance with applicable legislation. This includes its acquisition, any and all processing activities, all the way through to ensuring its destruction. This is done in line with UK-GDPR including oversight of Records of Processing Activities, Accountability and Retention, Securing Information, Information Risk Management, Information Governance, Contingency Planning & Business Continuity, Compliance, Data analysis, Intranet and Extranet management, Management Information Reporting, Staff Training and Development and the Management of Stakeholders.

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  Mid Essex Hospitals

  • Information Governance Manager

    • Feb 2015 - Jul 2017

    Designing Governance Framework, Policy set, compliance risks, compliance roadmap, training, retention, audit and reporting requirements.Managing strategy for electronic and non-electronic records to ensure all information systems incorporate records management functionality.Knowledge and experience, ensure that legal obligations are met for the creation and retention of electronic records.Negotiate a collaborative approach and co-operation with stakeholders and partners to deliver outcomes.Identify and evaluate risks posed to information whilst devising and monitoring risk-based controls to minimise exposure,

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  Moorfields Eye Hospital, London

  • London, United Kingdom

  • Assistant Information Governance Assurance Manager

    • Nov 2014 - Feb 2015
    • London, United Kingdom

    Ownership of the Trust’s Freedom of Information request process including the application of exemptions and conducting the public interest test as applicableDesign, development and execution of the Trust’s corporate records auditImplementing of, and leading on the organisation’s publication scheme including responsibility of stakeholder buy-in and data collationDelivery of Information Governance training across the Trust to ensure compliance with the Information Governance ToolkitOrganising and conducting spot-checks at all remote Trust sites, including reporting and resolution of risk pertaining to information riskFirst point of contact on all Information Governance queries and responsible for the development of an Information Governance risk register

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  Croydon Council

  • Croydon, United Kingdom

  • Senior Information Officer

    • Jan 2013 - Nov 2014
    • Croydon, United Kingdom

     Conducted detailed information asset audit for data transfer from Public Health to the local authority Provided project support to protect information and ensure secure destruction of data on physical organisational move of approximately 4000 members of staff Lead investigator for data loss incidents for entire Council, including conducting risk assessments and providing Information Management recommendations Operational management of the Information Management Team Design, development and execution of Council wide information asset audit including delivery of an information asset register Served as Information Management lead in providing assurances to several boards on projects relating to information management practices Played an integral role in gaining accreditation for the Information Governance Toolkit and the Public Services Network Development and delivery of Information Management training including topics covering the Data Protection Act (1998), secure transfer of hard and soft copy data, Subject Access Requests and Freedom of Information SharePoint super user and member of SharePoint steering committee to provide developmental assurances and operational support

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  Camden and Islington NHS Foundation Trust

  • London, United Kingdom

  • Risk Management Database Administrator

    • Aug 2012 - Sep 2012
    • London, United Kingdom

     Management and Administration of the Trust’s Risk Management Information System Responsible for working closely with stakeholders to mitigate and manage operational risks Design, development and delivery of training on the Datix Risk Management system and production of related training material Management and resolution of all queries/issues associated with the Datix Web and Datix Rich Client systems Provision of the required data entry on the Strategic Executive Information System (STEIS) in line with CQC and NHS London requirements Execution of Management Information analysis in line with Executive Board and NPSA requirements

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  Aimia Coalition Loyalty UK Ltd

  • London, United Kingdom

  • Digital Commerce Senior Operations Executive

    • Jun 2012 - Aug 2012
    • London, United Kingdom

     Responsible for the functional delivery of partner setups, process management and improvements across all product streams Initiation of change, advising on delivery capabilities and provision of data and information to aid improvement and strategic decision making Maintenance and development of the in-house data manipulation tools including reporting of financial performance for expected, actual and pending commission and analysis for MI reporting and analysis purposes Optimisation and creation of SQL queries and SSRS reports Development of automated reports and portal interfaces, whilst generating reports in SSRS for internal and external use

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  Property Development

  • London, United Kingdom

  • Project Manager

    • Aug 2010 - Apr 2012
    • London, United Kingdom

     Project managing a property renovation to ensure successful delivery and stakeholder satisfaction. Implementing risk management techniques and deploying mitigation strategies where appropriate. Using MS Excel for estimation and scheduling of tasks to ensure project completed within specified timeframe. Managing the scope of the project to ensure costs tie in with the budget that has been created to achieve the objectives. Design and delivery of detailed project deployment plans and schedules using MS Project. Managing external contractors, on-site staff and other third party vendors.

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  London Borough of Hackney

  • London, United Kingdom

  • Information Asset Management

    • Feb 2010 - Aug 2010
    • London, United Kingdom

     Project managing the council’s information asset audit. Responsible for extracting, transforming, loading and validation of client data with MS Access, MS Excel and SQL. Acting as main point of contact for the timely resolution of all client queries regarding their information assets. Using management information reporting skills to supply qualitative and quantitative data to colleagues and clients. Successfully negotiating with senior management to design and deliver a bespoke online information asset audit tool. Interrogating stakeholders to clarify business requirements and suggesting most feasible solution. Employing research skills to ascertain the capabilities of various commercially available Off-The-Shelf products and bespoke software solutions. Authoring detailed project deployment plans and schedules using MS Project and MS Excel. Utilising negotiation skills when liaising with end-users and third party suppliers. Managing and providing training to senior management in the use of the information asset audit tool and eLearning suite.

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  Santander UK Corporate & Commercial

  • London, United Kingdom

  • Customer Services (Fraud Department)

    • Nov 2009 - Feb 2010
    • London, United Kingdom

     Researching, troubleshooting, escalating and resolving customer banking queries of varying complexity. Documenting customer interactions using a customer relationship management system and taking ownership of all issues until resolved to customer's satisfaction. Working closely with senior members of the fraud management team to ensure appropriate escalation and successful resolution of product related problems and issues. Maintaining a thorough understanding of products and services on offer as well as the clients' business practices. Manipulating, cleansing and processing data using Excel, Access and SQL. Performing daily system checks thereby ensuring all issues efficiently dealt with in a timely manner.

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  PwC

  • London, United Kingdom

  • B2E Tax Portal Analyst / Intranet Administrator

    • Jul 2007 - Apr 2009
    • London, United Kingdom

     Responsible for the management and administration of the company’s tax intranet. Providing first and second line support for PwC Tax intranet and PwC Plus extranet. Implementing, removing, editing, authoring and testing of all Tax content on the Portal. Communicating effectively with stakeholders to gather business requirements and clearly and concisely articulating these to the development team in the form of functional specifications. Managing the tax practice’s Web Content Management System and Document Management System including all of PwC Tax Knowledge and Information’s publications and marketing material. Change managing platform upgrades from the Vignette platform to the IBM WebSphere platform. Ensuring that modules and content comply with guidelines and suitable action taken with low-usage modules. Acting as the senior technical resource for internal and external clients, providing one to one application support and ensuring all configurations and testing processes were fully documented. Producing monthly and ad-hoc metrics reports for stakeholders and senior management. Providing one to one and group training sessions for all new recruits, including senior partners, on the tax intranet and ensuring the provision of continued support. Design, development and author of a twice weekly PwC Tax News & Research newsletter for external clients and users of PwC Plus. Disseminating information during the Pre-Budget and Budget reports to over 100,000 members of PwC Plus.

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  Princess Alexandra Hospital NHS Trust

  • Harlow

  • Senior Risk Management Facilitator

    • Nov 2004 - May 2007
    • Harlow

     Assisting with the implementation and co-ordination of risk activities within the Trust, in accordance with the governance and risk management strategy. Acting as the Trust's lead for the administration of the ‘Datix’ and ‘Dr. Foster’ database systems. Assisting with the development, implementation and maintenance of databases to effectively monitor and review progress of action plans against all governance and risk management related activities. Providing relevant statistical and computational information and trend analyses of incidents and compliance with the Trust's governance and risk management strategy to local and corporate governance and risk management groups. Working with the risk management team to develop the local risk registers. Assisting with the design and delivery of the risk management health and safety training programme. Effectively managing subordinate staff within the team to ensure timely and accurate entry of information onto the incident database. Acting as the Trust’s lead when dealing with any freedom of information requests.

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  Homerton University Hospital NHS Foundation Trust

  • London, United Kingdom

  • Risk Management Information Officer

    • Jun 2003 - Nov 2004
    • London, United Kingdom

     Managing the development and implementation of the risk management database. Developing in-house manuals and provided training in the use of the risk management software. Managing the Trust’s risk management database and providing full administrative support to all users of the system. Developing data analysis skills consistent with the software functions of the system. Generating reports for senior management and the Trust’s directors as well as all other healthcare agencies including the Department of Health, Medicines and Healthcare products Regulatory Agency and the Health and Safety Executive.

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  Select Appointments

  • London, United Kingdom

  • Administrative Clerk (Various temporary assignments)

    • Jun 2003 - Jul 2003
    • London, United Kingdom

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  FH Computer Services

  • London, United Kingdom

  • IT Technician / Auditor

    • Apr 2001 - Mar 2002
    • London, United Kingdom

    Leading a team of between two and six members of an auditing team required to travel to various sites across the UK to perform IT asset audits and to prepare detailed reports from compiled databases.