Experience

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  RPB Counseling Services, LLC

  • Waterloo, Iowa, United States

  • Licensed Mental Health Therapist and Owner

    • Jun 2021 - Present
    • Waterloo, Iowa, United States

    Providing a person centered, holistic - trauma informed, straight forward, empathetic approach with clients who have PTSD or have experienced trauma or are going through acute life challenges including grief. I am trained in EMDR and utilize evidence based therapeutic techniques in an eclectic manner to cater to each individual clients’ experience.

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  Riverview Center a Non-Profit Agency

  • Waterloo, Iowa Area

  • Sexual Assault Therapist

    • Oct 2018 - Oct 2022
    • Waterloo, Iowa Area

    I am an Independently Licensed Mental Health Counselor (L.M.H.C.). I provide trauma informed, client centered therapy to child and adult survivors of sexual assault, their families and significant others. I am trained in EMDR Therapy and I am working toward certification.

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  Bakari Behavioral Health

  • Waterloo, Iowa

  • Licensed Mental Health Counselor (LMHCt) Part-Time

    • Apr 2018 - Oct 2018
    • Waterloo, Iowa

    I provide mental health and behavioral therapy to children and adolescents in individual, family and group sessions as well as performing intakes and assessments.

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  Lutheran Services of Iowa

  • Mental Health Counseling Intern

    • May 2017 - Oct 2017

    I fulfilled my internship hours at this company.

  • Practicum Student

    • Jan 2017 - Apr 2017

    I fulfilled my practicum hours at this company.

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  GMAC Rescap Estate

  • Waterloo, Iowa Area

  • 1st Look Loss Mitigation Analyst

    • Jun 2012 - Jul 2013
    • Waterloo, Iowa Area

    I was responsible for the management of client assets to improve cash flow and mitigate losses. Managing risk and exposure to the client by evaluating income for borrower’s willingness to repay loans and possibly develop exit strategies for the best possible workout for both the client and the borrower.

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  United Healthcare Iowa

  • Waterloo, Iowa Area

  • Customer Care Professional

    • Feb 2009 - May 2010
    • Waterloo, Iowa Area

    I provided expertise and customer service support to members and providers. Utilized direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

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  Meritain Health

  • Minneapolois, Mn

  • CDHP Professional

    • Aug 2007 - Dec 2008
    • Minneapolois, Mn

    I oversaw 3-6 team members was the main point of contact for escalated issues that arose concerning administration for members with Flexible Spending Accounts (FSA), Health Reimbursement Accounts (HRA) and Health Savings Accounts (HSA) by Human Resource Managers and Brokers.

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  CBSA Third Party Administrator

  • Minneapolis, Mn

  • Member Service Consultant

    • Feb 2005 - Aug 2007
    • Minneapolis, Mn

    Specializing in Flexible Benefits and Consumer Directed Health Plan for various Fortune 500 Companies to assist their employees and families with operation and claims procedures.

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  CBCA

  • Bloomington, Mn

  • Customer Service Representative

    • Jan 2004 - Feb 2005
    • Bloomington, Mn

    Assisting individuals working for various companies that we have contracted with to provide claims assistance and coverage information for their families.

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  United Heathcare Minnesota

  • Eden Prairie, Mn

  • Billing Coordinator

    • Oct 2000 - Jul 2002
    • Eden Prairie, Mn

    Reconciliation of my assigned company’s bills, participation in team projects, handling minor enrollment issues, accounts receivable cash application, calling and returning calls to the billing and enrollment specialist for that company.

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  Prudential Life Insurance

  • Plymouth, Mn

  • Customer Service Representative

    • Oct 1999 - Oct 2000
    • Plymouth, Mn

    Delivering exceptional service to callers and internal partners, I accurately and thoroughly answered and documented inquiries or referrals to transaction support areas to ensure the customers request was properly handled. I provided technical guidance and information to policyholders, insurers, field force and home office staff regarding a variety of customer issues. I responded orally or in writing to co-ordinate and/or carry out changes as requested by our clients.