Experience

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  Probity Practice Management Services, LLC

  • Texas, United States

  • Owner-Member

    • Mar 2024 - Present
    • Texas, United States

• 

  Texas Medical Association

  • Austin, TX

  • Practice Management Associate

    • 2021 - Mar 2024
    • Austin, TX

    Led physician client projects, crafting comprehensive operational and financial reports with key findings and recommendations for enhanced practice operations. Developed detailed financial proformas encompassing 3-year cash projections, operational expenses, and staffing requirements based on MGM revenue data. Facilitated and conducted resident programs at Texas medical schools, fostering professional development and collaboration within the medical community. Spearhead the publication of the annual Resident Program Guide for 3 consecutive years (2022, 2023, and 2024) overseeing design, research, and content gathering. Actively and effectively recruited, interviewed and hired quality, motivated and service-minded candidates for all positions within new practices and delivered training programs for all employees on HIPAA, OSHA and clinic’s Policies and Procedures.

• 

  Federal Comp & Wellness

  • Director, Business Development

    • 2016 - 2021

    Pioneered and implemented PT and OT Departments across two clinics, diversifying revenue streams with state workers' comp and personal injury services. Conducted market research to identify optimal locations for three new medical practices in South Texas, leading to strategic expansion. Managed the build-out of two 10,000 sq. ft. facilities, including an indoor pool for rehabilitation, facilitating seamless transitions and operational excellence. Successfully orchestrated the relocation of a 6,000 sq. ft. medical facility to a newly constructed 10,000 sq. ft. facility, maintaining business continuity without any lost days. Facilitated delivery of monthly financial data and served as a liaison between the owner, clinical staff, and the community, ensuring transparent communication and alignment of goals.

  • Clinic Manager

    • 2017 - 2019

    Directed daily clinic operations, ensuring adherence to corporate policies and procedures, and fostering a culture of excellence and compliance. Oversaw staff organization, task delegation, and performance evaluations, ensuring optimal productivity and high-quality service delivery. Implemented effective staffing strategies to meet provider work schedules and maintain patient satisfaction. Acted as a liaison between practice physicians, staff, and external agencies, facilitating seamless communication and resolution of patient needs. Collaborated with the COO to achieve monthly financial goals, prepare reports, and address clinic challenges proactively.

• 

  UTC HEALTH & REHAB-AUSTIN

  • United States
  • Hospitals and Health Care
  • 1 - 100 Employee

  • Director of Operations

    • 2014 - 2016

    Oversaw clinical operations across 4 clinic sites, providing leadership, coaching, and development to ensure an engaged workforce. Monitored safety and productivity standards, ensuring compliance with regulatory requirements across all clinic locations. Collaborated with site Clinic Managers to optimize staffing, appointment schedules, and workflows, driving operational efficiency. Facilitated process improvement initiatives to enhance medical care and clinic workflow, fostering continuous quality improvement. Ensured adherence to company policies and standards, including OSHA, HIPAA, and compliance regulations, across all clinic sites.

  • Clinic Manager

    • 2010 - 2014

    Successfully reopened an underperforming clinic, revamping operations to increase revenue from $350K to $1.5MM. Managed daily clinic operations, ensuring compliance with billing standards and inventory control procedures. Led clinic remodeling projects, optimizing space utilization and enhancing patient experience without disrupting business operations. Successfully orchestrated medical facility move with no lost business days, involving relocation of a 4,000 sq. ft. rehab facility to a new, remodeled 8,000 sq. ft. facility. Cultivated strong patient relationships through effective communication and problem-solving, fostering loyalty and trust. Conducted daily encounter audits to ensure accuracy in CPT and ICD codes, facilitating efficient billing processes and revenue capture.