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BC

Beverly Carroll

Customer Service Supervisor at USA TODAY/GANNETT
Intro Book
Customer Service Expert with 21+ years of experience
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Location
Narvon, Pennsylvania, United States, US
Skills
  • Customer Service
  • Customer Satisfaction
  • Customer Retention
  • Customer Insight
  • Customer Support
  • Show all
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Bio

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Beverly Carroll is a seasoned customer service professional with 21 years of experience in managing teams, handling customer complaints, and delivering exceptional customer satisfaction. She has a strong background in administrative work, quoting customers, and following up on delivery for various industries. Beverly holds a high school diploma from Norwalk High School.

Experience

  • USA TODAY/GANNETT
    • Malvern PA
    • Customer Service Supervisor
      • Sep 1991 - Jul 2013
      • Malvern PA

      Trained and managed team to ensure daily data entry work entered into system as well as handling delivery complaints with a variety of different businesses such as post offices, hotels, schools, and subscribers to ensure customer satisfaction. As Customer Service Reps, we were normally the firs...

  • Phoenix Steel Co.
    • Boston MA
    • Administrative Assistant
      • Apr 1983 - Sep 1984
      • Boston MA

      Did administrative work as well as quoting customers and following up on delivery, for government contracts, wholesalers and end users.

  • ALAN WOOD STEEL CO.
    • Boston MA
    • Administrative Assistant
      • Sep 1970 - Aug 1981
      • Boston MA

      Did administrative duties as well as quoting customers and following up on delivery, for government contracts, wholesalers and end users.

Education

  • Norwalk High School, Norwalk CT

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service”

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