Experience

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  UMass Medical School

  • Eunice Kennedy Shriver Center INDEX

  • Information Coordinator

    • Jan 2015 - Present
    • Eunice Kennedy Shriver Center INDEX

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  eBay Seller - misskiki_things

  • Owner

    • Oct 2002 - Nov 2014

    I maintained a small e-commerce and online auction business focusing on sales of antiques and collectibles.

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  The Training Associates

  • Westborough, MA

  • Marketing Representative

    • Oct 2011 - Feb 2014
    • Westborough, MA

    Consistently managed high volume of calls to corporate decision makers regarding training needsDisplayed high level of proficiency with MS Office including SharePoint and a CRM database Able to respond to customer needs in a professional mannerVerified and identified additional contacts using LinkedIn, DiscoverOrg, and InsideView

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  Kadence International

  • Outbound Market Research Interviewer/Representative

    • Mar 2010 - Jul 2011

    Responsible for making Business to Business phone inquiries and completing on line research studies with appropriate contacts. Completed high volume of calls utilizing EyeBeam VOIP system and DubInterViewer data collection application.

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  ARRIS

  • Data Specialist

    • Mar 2008 - Jan 2010

    Responsible for creating queries and running daily/weekly reports for RMAs in Access and Peoplesoft databases. Created reports to retrieve customer data and performed data entry functions. Processed data requests for RMA Specialists as needed. Exported data to Excel spreadsheets to create reports on daily basis and emailed reports to appropriate recipients. Customized, formatted and filtered reports as needed based on specific data requirements. Processed monthly Scrap Reports. Performed other related duties.

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  Two Cats Antiques

  • Business Owner

    • Feb 2003 - Jan 2008

    Sole proprietor of retail antiques store and eBay auction seller. Responsible for daily operation of small business including accounting, inventory maintenance, packing and shipping of items for domestic and international customers using USPS, Fedex and UPS shipping services. Also utilized digital photography, HTML coding, Excel and Microsoft Office to maintain eBay auctions and sales records for consignors.

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  PTC

  • Data Management Specialist/ License Management Representative/ Release Management Coordinator

    • Jan 1999 - Jan 2002

    Responsible for responding to customer inquiries regarding software licensing and software update requests in call center environment. Generated software licenses for customers for CAD software. Utilized Scopus Call Tracking System, Excel, Access, Outlook , Oracle database and other relevant software. Responded to telephone inquiries and provided customer support on daily basis. Maintained integrity of customer records and data. Worked independently and as part of a team to provide customer assistance and support. Also served as technical support operator and uploaded ISO documentation to internal website.

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  Massachusetts Department of Developmental Disabilities

  • Service Coordinator

    • Jan 1992 - Jan 1999

    Provided coordination of services and case management for individuals with developmental disabilities. Conducted eligibility intakes, developed Individual Service Plans and Transition Plans for Chapter 688 students. Reviewed medical, disability and educational records Met with local school system and agency representatives, individuals and families to coordinate needed services and resources. Utilized Microsoft Office to provide documentation and maintain records and progress notes. Provided support for individuals and families as needed.

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  Dr. Franklin Perkins School

  • Vocational Coordinator

    • Jan 1987 - Jan 1992

    Responsible for development and maintenance of on-campus work program for individuals with disabilities. Developed jobs for students and residents and procured subcontract work from local businesses. Supervised staff of four vocational aides. Conducted time studies for subcontract work. Maintained records, Individual Education Plans and Individual Service Plans. Worked with individuals and agencies to provide needed support services.

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  WAARC Occupational Training Center

  • Vocational Instructor/ Vocational Assessment Specialist

    • Jan 1980 - Jan 1987

    Responsible for teaching vocational skills to individuals with disabilities and administering standardized tests for vocational evaluations. Developed vocational evaluation reports, progress notes and assessments. Reviewed medical, educational and vocational records for individuals. Conducted team meetings with individuals and agencies to provide services. Utilized Microsoft Office and other computer software for record maintenance.