Experience

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  VHA Inc.

  • Regional Vice President VHA

    • May 2010 - Apr 2013

    Responsible for Account Management of member hospitals - recruitment, retention and service. Oversee member relationships at C-suite level of 37 partners and shareholders representing 100 hospitals throughout the six state New England region. Develop and oversee execution of communication strategies.

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  Viant

  • VP Network Services

    • May 2007 - May 2010

    Lead credentialing, provider communication, contract compliance functions. Oversee project tams of network compliance specialists, and analysts responsible for updating legacy provider fee schedules. Lead cross functional team responsible for provider issue resolution. Direct and oversee training for all members of network division.

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  Private Healthcare Systems (PHCS)

  • Vice President, Operations, Marketing & Commmunication

    • Jan 1998 - May 2007

    May 2007Leads the Operations Division, providing senior leadership to all operating functions including 3 large departments totaling 340 employees in multiple locations nationwide. Successful management of a $21 million budget Establish and provide direction on strategic and tactical business plans for Claim Operations (32 million priced annually, representing $21 billion in claims dollars) as well as Member and Provider Services (over 2 million contacts annually)Provide direction and oversight of department that processes all new provider applications as well as maintenance of database of 450k practitioners and 4200 hospitalsServed as key communication advisor to CEOResponsible at senior level for communication to all constituenciesLed communication team including writers, designers, public relations professionalsBranding, advertising, direct, trade show, collateral and web sight direction and oversight

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  Tufts Health Plans

  • Director of Marketing

    • Jan 1984 - Jan 1996

    Held progressively responsible positions over twelve years in both operations and marketing roles, with final position as Marketing Director for last seven yearsPlanned and executed marketing and corporate communication activity for multiple products throughout New England. Included development of regional plans at both employer and consumer levels Established plans and provided direction on advertising, public relations, public affairs, market research, promotion, publications, brand management, corporate communications, events and marketing operations, telemarketing. Successfully managed marketing budget of $10 millionManaged customer service function, including two call centersManaged market research, telemarketing and member retention programs Developed and managed provider data maintenance function Developed repository system for provider data and reportingEstablished and managed Provider Relations function in Office of Medical Director