Experience

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  The Guild

  • Austin, Texas

  • Guest Experience Host for The Guild

    • Apr 2018 - Present
    • Austin, Texas

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  Hilton Hotels Worldwide

  • San Marcos, Texas

  • Guest Services Associate

    • Jul 2011 - Present
    • San Marcos, Texas

    As a Guest Services Associate for Hilton Hotels, I perform the following duties: • Providing administrative support for various hotel operational departments • Rooms control and guest liaison services• Exhibiting friendly and exceptional customer service skills on a daily basis• Screening and transferring calls to appropriate departments using multi-line telephone• Responding to guest requests and concerns promptly and following through with solutions • Effectively prioritizing tasks and coordinating logistical operations in a dynamic work environment• Booking and modifying reservations through direct interaction, telephone, or email • Efficiently coordinating with hotel departments to setup guest-requested meeting rooms • Synthesizing and explaining hotel policies, procedures, and programs for guests• Receiving, sorting, and distributing mail and packages • Monitoring inventory for hotel supplies• Overseeing deliveries and signing receipts from various vendors• Processing payments and daily monetary deposits with discretion • Energetically greeting customers and maintaining a tidy lobby • Maintaining organized records and filing systems

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  First Crush Wine Tastings, Inc.

  • Austin, Texas Area

  • Independent Contractor (Brand Ambassador)

    • May 2013 - Oct 2014
    • Austin, Texas Area

    As a Brand Ambassador for First Crush Wine Tastings, Inc, my duties included: • Cultivating a network of professional connections throughout the greater Austin area• Coordinating product demonstrations with wine stewards • Researching products and retaining marketable information on a daily basis to exceed sales goals• Recording and analyzing customer feedback, demographic information, and sales data for reports