Experience

• 

  Robert Half

  • Operational Support Lead
• 

  Robert Half

  • United States
  • Staffing and Recruiting
  • 700 & Above Employee

  • Operational Support Lead

    • Aug 2021 - Present

    Onboard Internal New Hires, office admin / compliance, support our top performing Administrative & Customer Support team (candidate registration/background checks/I9’s/payroll adjustments etc.)

  • Sales Support Administrator

    • Dec 2018 - Aug 2021

    Support multiple LOBs and Robert Half Salaried Professionals Services

• 

  Renee Wiley's State Farm Agency

  • Randallstown, MD

  • Customer Relations Representative

    • Feb 2018 - Oct 2018
    • Randallstown, MD

    In this position, I worked front desk answering calls/policy holder questions on billing and coverage. Also, I would submit applications for add on vehicles and/or replacements; as well as rewrite Homeowners and Renters Insurance policies for existing policy holders. I also assisted with training...

• 

  Tavarsha Timmons State Farm Agency

  • Catonsville, MD

  • Property & Casualty Insurance Sales Representative

    • Jul 2017 - Feb 2018
    • Catonsville, MD

    One of three Sales Representative's. Worked off of purchased leads & referrals to quote and write new customers with Home/Auto/Business/Renters Insurance policies. Also, serviced existing policy holder accounts with things such as payments, policy questions/changes etc. and encouraged peo...

• 

  Giannis Pizza & Wings

  • Frostburg, Maryland

  • Phone Operator

    • Sep 2014 - May 2017
    • Frostburg, Maryland

    - responsible for taking customer orders and complaints - occasionally train new front line employees (trained 4 of the 6 phone operators hired after me)- 9-10 hour shifts - data entry, this is key to the business

• 

  MaidPro

  • Baltimore, Maryland Area

  • Service Provider

    • May 2016 - Aug 2016
    • Baltimore, Maryland Area

    - consistently followed a 59 point checklist - thoroughly cleaned customer homes paying close attention to detail- to gain "regular clients"; although only working there for a few months, I gained 4 regulars- limited time allowed per clean; requires strong time-management skills

• 

  AmeriCorps

  • Frostburg, Maryland

  • Echostar/Part-time AmeriCorps Member

    • Aug 2013 - Aug 2014
    • Frostburg, Maryland

    - volunteer program requiring a minimum of 300 hours of community service - select designated service site; The Cumberland Salvation Army After School Program - volunteer at service site at least twice a week "Empowering Communities - HelpingOthers - ServiceThrough Action, Resources, & S...

• 

  Chick-fil-A-Franchise

  • Towson, Maryland

  • Certified Trainer

    • Mar 2011 - Apr 2013
    • Towson, Maryland

    - trained new employees on all aspects of front line, customer service, and drive thru services - promoted from team member to certified trainer after only 6 months of employment - responsible for procedural evaluations of trainees in training program - over 60% of my trainees became trainers, te...