Experience

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  Pathfinders Medical

  • Palo Alto, California

  • Consultant

    • Mar 2013 - Present
    • Palo Alto, California

    Pathfinders Medical is a Health Care Advocacy Business that helps people navigate the health care system, and get the best medical care possible. I am working with the Pathfinders Medical team to define products, systems, and to review client needs.http://www.pathfindersmedical.com

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  San Carlos Pet Hospital

  • San Carlos, CA

  • Consultant, Animal Hospice

    • Feb 2012 - Mar 2013
    • San Carlos, CA

    Worked with Kim Haddad, DVD to develop and implement an Animal Hospice Program that supports the American Veterinary Medicine Association Hospice and Palliative Care Guidelines, and will mirror Human Hospice.

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  Independent Contractor

  • San Francisco Peninsula

  • Personal and Business Coach

    • 2008 - 2011
    • San Francisco Peninsula

    Performed strengths based and goal focused coaching, counseling and consultation with individuals.

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  Internet Services Group, Kaiser Permanente

  • Executive Consultant

    • 2005 - 2009

    * Lead Kaiser Permanente’s 3- day Leadership Training, . Taught Facilitative Leadership, for 3 Medical Centers, * Managed performance reviews, equity reviews, professional development and coaching for VP and Senior VP.* Facilitated a work group to redesign the standard organizational Leadership Training to align with leadership success capabilities for Marketing and Internet Services. The 100 managers who were trained reported in a follow-up survey that they integrated the new skills and behaviors into their daily activities because they were assigned a coaching partner in the program. The cost savings was $250,000 and 1600 hours.* Led a multidisciplinary team to define and implement a training strategy for a matrix organization that included 400 leaders, managers and staff from the business unit (Internet Services Group) and Information Technology. The team was able to prioritize and implement four areas of training for the matrix organization.* Participated with representatives from all Marketing Departments and Human Resource Business Partner to design a Motivation and Reward Guide and Training Program for all managers. The outcome was consistent utilization of Reward and Recognition across the group

  • Practice Leader, Staff Operations, and Pharmacy Transactions

    • 2003 - 2005

    * Partnered with Human Resources to develop job families for all positions in Internet Services Group. This work created career paths with success capabilities that led to performance development goals and objectives for all staff.* Facilitated a group of Pharmacy Leaders in Northern and Southern California to market Online Prescription Refill. The marketing campaign targeted members and staff resulting in increased use of Online Prescription Refill by 20%.

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  National Members Technology Group, Kaiser Foundation Health Plan

  • Oakland, CA

  • Practice Leader, Online Communities

    • 1996 - 2002
    • Oakland, CA

    * Partnered with Information Technology to write software requirements and customize message board software for online health message boards.* Developed and implemented Online Health Discussions moderated by Health Care Professionals (MD, RN, PT, MSW, etc) with no budget. Recruited and trained 50 volunteer moderators nationwide resulting in a high degree of staff satisfaction and engagement and cost savings of $200,000. This program received a Kaiser Foundation Health Plan business award.* Led Online Communities Team through a transition that included a 70% reduction in service and the integration of six team members into new teams. Staff motivation and morale was maintained during this transition

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  The Permanente Medical Group, Division of Research

  • Oakland, CA

  • Research Coordinator

    • 1993 - 1996
    • Oakland, CA

    Managed all aspects of an innovative and successful training, counseling and coaching program to prepare Breast Cancer Survivors to provide peer support for newly diagnosed Breast Cancer Patients in five Medical Centers in Northern California. This program served 200 breast cancer survivors and newly diagnosed women

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  Kaiser Foundation Hospital

  • South San Francisco

  • Hospice Director

    • 1989 - 1993
    • South San Francisco

    Developed, implemented, and monitored an interdisciplinary, Medicare Certified Hospice Program that served as a Northern California Regional model for Hospice policies and procedures