Experience

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  Ufp Technologies

  • Customer Service Manager
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  UFP Technologies, Inc.

  • Chicopee, Massachusetts, United States

  • Customer Relations

    • May 2020 - Present
    • Chicopee, Massachusetts, United States

    Customer Relations

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  PSI91 Inc.

  • Customer Service Specialist

    • May 2013 - May 2020

    Full responsibility for major accounts for a multi-million sporting goods business. Develop additional business, utilizing upselling techniques; follow up new customer leads obtained from company Internet site and customer inquiries.  Ability to communicate effectively and positively with customers at all levels to maintain very high customer satisfaction rates. Attend training sessions for customer portals as required. Effectively research projects and customers, and work with all levels of internal staff, outside clients, and vendors. Review, process and coordinate customer orders and shipments. Responsible for training others within the company on customer portals. Developed individual customer SOP’s. Responsible for learning individual customer compliance & route guides, including research & disputes of chargebacks. Trained new outside warehouse employees on routing portals and compliance for major customers. Maintain productive liaison with Marketing, Customer Service, Procurement and other key departments as necessary to meet or exceed customer needs and expectations.

  • Consultant

    • Jun 2013 - Oct 2013

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  Rathbone Precision Metals

  • Palmer, MA

  • Inside Sales Representative

    • Jun 2011 - May 2013
    • Palmer, MA

    Full responsibility for more than 100 worldwide accounts for a multi-million dollar specialty business. Prospect and develop new business, utilizing strategic planning and cold calling; follow up new customer leads obtained from company Internet site and customer inquiries. Prepared and executed...

• 

  Notch Mechanical Constructors

  • Business Development Coordinator

    • Aug 2009 - Jun 2011

    •Assistant to the President•Tradeshow, event and travel coordinator•Prepares and manages all supplier pre-qualification applications and responsible for up keep of contractor compliance accounts (Browz, ISNET, PICS, ConstructSecure)•Prepares business development reports•Book keeper and publicatio...

• 

  Spalding

  • Senior Sales Coordinator

    • 1989 - 2009

    Full responsibility for more than 200 accounts generating annual sales. Prospect and develop new business, utilizing hot market opportunities and programs, strategic planning and cold calling; follow up new customer leads obtained from company Internet site and customer inquiries. Tasked with th...