Experience

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  Washington Metropolitan Area Transit Authority ...

  • Int Network Technician
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  WMATA

  • Washington D.C. Metro Area

  • INT Network Technician

    • Oct 2012 - Present
    • Washington D.C. Metro Area

    Manage, tracks, escalates, communicates and coordinates problem resolution and escalation processes up to problem resolution. Carries out tactical and operational plans in accordance to guidelines for anticipating growth and future security requirements. Analyze and define network configuration...

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  George Washington Univeristy

  • Washington D.C. Metro Area

  • Endpoint Analyst

    • Mar 2013 - Oct 2016
    • Washington D.C. Metro Area

    Administered and supported MS Active Directory computers and user accounts and OUs on Windows server 2k8. Prioritized and supported VIP customer’s issues first. Provided mobile device and computer endpoint technical support to GW staff and faculty while focusing on the diagnosis, maintenance an...

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  National Library of Medicine (NLM) / ACC

  • Bethesda, MD

  • Sr. Hardware Support Technician (Contractor)

    • Jan 2012 - Mar 2013
    • Bethesda, MD

    Supported MS Active Directory computers and user accounts and OUs on Windows server 2k8. Prioritize and support VIP customer’s issues first. Create, monitor and maintain multiple virtual computers via the VMWare vsphere client. Provide a point of escalation and support to the end users as a me...

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  Avs Computers

  • Greater Atlanta Area

  • I.T. Technician

    • Jan 2011 - Jan 2012
    • Greater Atlanta Area

    Traveled to various client sites to resolve I.T. issues. Sometimes worked remotely to troubleshoot and remedy client computer issues. Installed Rack-mounted and Tower Servers, Power Distribution Units, Blade Servers, Rack-mounted NAS, switches and routers. Pulled Cat5e and Cat6 cables to termi...

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  U.S. Census Bureau

  • Greater Atlanta Area

  • I.T. Specialist (Automation)

    • Jan 2009 - Dec 2010
    • Greater Atlanta Area

    Managed and maintained the devices on the LAN in the Regional Office and the Local Census Offices (LCOs). Managed the users of the system, creating and deleting users as appropriate, providing access rights to applications, files, and system devices. Trouble-shoots problems and resolves them if p...

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  CompUSA

  • Morrow, GA

  • Tech Services Technician

    • Jan 2006 - Mar 2009
    • Morrow, GA

    Interacted with customers to gather information on problematic PCs and Macs. Troubleshot PCs and Macs for possible malfunctions and defects. Diagnosed problem areas and main points of fault on electronic devices and peripherals. Repaired malfunctioning PCs and Macs. Installed and performed up...

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  Clayton County Board of Health

  • Jonesboro, GA

  • MicroSystems Specialist

    • Feb 2006 - Feb 2009
    • Jonesboro, GA

    Recruited to provide support and technical assistance to computer users at several sites located throughout Clayton County. Collaborate with I.T. manager in efforts to identify and evaluate all critical systems. Assist with the implementation of security processes and procedures and perform cost...

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  Wachovia Bank

  • Hapeville, GA

  • I.T. Technician

    • Apr 2002 - Oct 2005
    • Hapeville, GA

    Oversees the creation of general utility routines and systems and independently develops the more complex routines and detailed sequences of internal program logic by coding, testing and debugging. Provides user training; Responsible for a full range of system administration/management of the Div...

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  First Union

  • Hapeville, GA

  • Wholesale Lockbox Tech

    • Feb 2000 - Apr 2002
    • Hapeville, GA

    Utilized PCs and UNISYS 7780 machines to capture and process check images.