Experience

• 

  VivaAerobus

  • CDMX

  • Identity and Access Sr. Manager

    • Jan 2018 - Present
    • CDMX

    • Achieve Level 1 PCI-DSS certification (Certificate number 902572A)• Responsible for SOX’s ITGC • Passenger and Human Capital (Internal) Chatbot implementation • Improvement of the ITIL and Project Management practice inside IT Department

• 

  Biometría Aplicada S.A. de C.V.

  • CDMX

  • Projects & Processes Director

    • Apr 2016 - Nov 2017
    • CDMX

    • Achieve $1.2 MMXP project value due to CMMI-3 certification by the creation of the internal methodology; definition of roles and responsibilities; procedures; business processes; policies, manuals, documentation, diagrams; enterprise training; SCAMPI B and SCAMPI A preparation; and the correction of 120 issues in only 3 months (CMMI-SVC+SSD v1.3 certification number 29606)• Creation of the Audit and Control area inside the company • Implementation of a top-bottom / end-to-end management system through the establishment of WIGs, OKRs, KPIs, weekly actions and deep follow-up• Responsible of the redefinition of the corporate strategy across the Balanced Score Card (BSC) using Clearpoint tool to have a better visibility of the company’s performance, accompanied by follow-up at biannually and quarterly executive meetings

• 

  Tech Mahindra

  • Mexico City Area, Mexico

  • Senior Operations Manager

    • Nov 2015 - Mar 2016
    • Mexico City Area, Mexico

    • Achieve $2 MUSD contract with Scotiabank Mexico due to the customer’s acceptance of the Proof of Concept for the Environment Build and Code Deployment.• Responsible of the delivery of the Environment Build and Code Deployment services for Scotiabank Mexico

• 

  IBM

  • Mexico

  • Transition and Transformation Program Manager

    • Feb 2008 - Sep 2015
    • Mexico

    Transition and Transformation Program Manager; Global Transition and Transformation Manager; Delivery Project Executive• Responsible of the Transition and Transformation Programs for 3 of the top 5 accounts in IBM Mexico (CEMEX, Heineken and Scotiabank). • Scotiabank Mexico: Achieve $8 MUSD project value due to the IT Renewal Infrastructure which includes 8 high complexity programs: (1) Hardware Refresh using Pureflex Technology. (2) DR Data Center Migration from Mexico City to Guadalajara. (3) Storage Tiering Enablement. (4) Mainframe refresh. (5) Tape Migration. (6) Implementation of Chat Services and Self-Help tool for End Users Support. (7) Asset Management Global Delivery Center implementation in Guadalajara. (8) Implementation of 22 tools for monitoring, discovering and fixing & patching• Heineken: Achieve $3.4 MUSD project value due to the transition ad transformation of the distributed Infrastructure in Mexico, USA and LA (Bahamas, Martinique, Panama, Suriname, ST Lucia) which includes among others, Databases (SQL and Oracle), Operating Systems (Alpha, AIX, Solaris and Wintel), VMware takeover with a local team in the first stage and then with a Global Delivery Support Center in India in the second stage. • CEMEX: Achieve $2.1 MUSD project value due to the world-wide transition which includes among others (1) Vendors, Data Center, Mexico’s Help Desk Infrastructure and Cross Functional Services (ITIL) takeover. (2) Employees transition (3) Assets acquisition. This project was accomplished in only 3 months and I was recognized and awarded by high level Directors on IBM• Transition and Transformation Manager for Grupo DESC and MetLife accounts• Delivery Project Executive for Danone, Novartis and ING Bank accounts

• 

  Tata Consultancy Services

  • Mexico

  • Project Director

    • Mar 2007 - Oct 2007
    • Mexico

    Profuturo account - Project Director with the following responsibilities• Definition and implementation of RUP methodology as well as the tailoring between Tata Mexico and offshore in India and Profuturo account• Performance and productivity improvement due a people restructuration of the onsite team, where a re-assignation of activities was done according to people profiles, skills and preferences increasing the team productivity and achieving customer satisfaction.• Pre-Sales support for Tata’s new business opportunities

• 

  Electronic Data Systems

  • Mexico City Area, Mexico

  • Program Manager / Client Ops Manager

    • May 1996 - Jan 2007
    • Mexico City Area, Mexico

    Program Manager / Client Ops ManagerInterjet account - Responsible of the account operation, which include Operational, Customer Services, Financial, Business Intelligence (BI) and SAP services. Also, responsible of the EDS’ account services for the account (Servers management, Database management, infrastructure, telecommunications and Help Desk).Senior Project Manager/Project Analyst Specialist Aeromexico account - Responsible of development, delivery and project management of the IT projects for the Commercial Planning management (Revenue Optimization; Net Planning; Distribution; Statistics) and the Executive Information SystemMexicana Account - Responsible of developments, delivery and project management of the IT projects for the following managements: Commercial (Revenue Optimization, Strategic Planning; Statistics, Itinerary) Financial (Financial Planning).Reservation System - Responsible of the people care for the Latin America and Caribbean development group