Experience

• 

  Johns Hopkins Hospital

  • Patient Access Specialist

• 

  Johns Hopkins Hospital

  • Baltimore, Maryland Area

  • Patient Access Specialist

    • Apr 2013 - Present
    • Baltimore, Maryland Area

    Use the EPIC system to substantiate and update patient’s demographics, guarantors, insurance and appointments. I contact and communicate with the various Johns Hopkins sites throughout the Mid-Atlantic area. Track accuracy of doctor's orders/referrals and appointments via DAR. Also, identify when authorization is required from private insurance companies and obtain it.

• 

  PayPal

  • United States
  • Software Development
  • 700 & Above Employee

  • Collections Specialist

    • Oct 2011 - Apr 2013

    Collect on negative balance via phone communication both dialer focused outbound and inbound.

  • Limitations Specialist

    • Feb 2011 - Oct 2011

    Answer inbound phone calls and occasional email inquiries to assist customer with fee reversals, funds recovery, restricting or unrestricting an account, and closing accounts.

• 

  Cedars Youth Services

  • Lincoln, Nebraska Area

  • Youth Specialist

    • Sep 2004 - Feb 2011
    • Lincoln, Nebraska Area

    Supervised safety and needs of youth in Cedars Residential/Treatment Programs, Emergency Shelters and Early Childhood Development Centers. Began as a partime relief youth specialist and then worked at different positions in different Cedar's facilities.