See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bernard Matthey Doret profile image

Bernard Matthey Doret

Spare Parts Service at Matisa SA
Intro Book
Seasoned IT and engineering professional with expertise in project management, customer service, and IT management.
  • Claim this Profile
Location
La Sarraz, Vaud, Switzerland, CH
Languages
  • Anglais Native or bilingual proficiency
  • Français Native or bilingual proficiency
  • Allemand Professional working proficiency
Skills
  • Customer Service
  • Hsqe Management
  • It Management
  • Project Management
  • Engineering
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Bernard Matthey-doret is a seasoned professional with expertise in customer service, IT management, project management, and engineering. He has managed various roles, including spare parts service, customer service department manager, software product manager, HSQE manager, IT infrastructure manager, and member of the senior management team. With a strong educational background in computer and IT engineering, and a master's degree in business, Bernard has developed a unique blend of technical and business skills. He is fluent in English, French, and German, and has experience working in Switzerland, Germany, and the USA. Throughout his career, Bernard has demonstrated his ability to lead teams, manage projects, and drive business growth. He is a skilled communicator and problem-solver, with a strong understanding of IT infrastructure, manufacturing, and automation.

Experience

  • Matisa SA
    • Switzerland
    • Spare Parts Service
      • Jun 2016 - Present
      • Switzerland

      Manage Spare Parts for MATISA tampers, track renewal trains, ballast regulators and other machines used for the maintenance of the train tracks

  • Omnisens SA
    • Switzerland
    • Customer Service & HSQE Manager
      • Jun 2007 - Jan 2016
      • Switzerland

      Customer Service Department Manager (07.2007 – 04.2015)(Help desk, installation and commissioning, training, service level agreement)- Manage the global customer help desk and first level support- Maintain and develop the product documentation- Monitor solution installations, commissioning and client training- Define and maintain service level agreements - Lead a team of the field service engineers- Improve margin and profitability on technical serviceSoftware Product Manager (Since 04.2015)- Handle the technical development and planning of software associated - Manage human and financial resources associated with the product development and maintenanceHSQE Manager (since 2009)- Manage the overall HSQE certification for Quality Management (ISO9001), Health and Safety (OHSAS18001) and Environmental Management (ISO14001)- Conduct internal audits, drive all components to norm compliance - Lead HSQE reviews- Ensure the quality of finished products- Set departmental continuous improvement objectivesIT infrastructure Manager (Since 2010)- Administrate, monitor and maintain all IT servers and business critical services- Optimize mobile communication costs and performance - Prepare and maintain workstations and servers- Design and implement a disaster recovery plan and backup strategy- Provide support and helpdesk for employeesMember of the senior management team (Since 2009)

  • Thermo Electron (Thermo Fisher Scientific)
    • Switzerland and Germany
    • Technical Support Engineer (Switzerland and Germany)
      • Apr 2000 - May 2007
      • Switzerland and Germany

      - Manage worldwide technical support activities for automation products (30 people located in the whole world)- Represent the after sales businesses in multi-functional automation products development teams (marketing, production, R&D and after sales) - New product, first installation at customer site

  • Ismeca Group
    • USA, South Korea and Switerzland
    • Field Service Engineer &Training Center Manager
      • Feb 1993 - Mar 2000
      • USA, South Korea and Switerzland

      Field Service Engineer and Training Center Manager – Switzerland (1997 – 2000)- Install and commission Ismeca products for the semiconductor industry- Train customers and field service representatives - Develop software components for equipment, handle upgrades at customer site- Technical support on the products and softwareSouth Korea (1996)- Define and implement a regional service organizationUSA (1993-1995)- Installation and commissioning, in the United States of America, of high speed automation equipment for the test and the packing of electronic components

Education

  • 2013 - 2013
    NEBOSH
    International General Certificate in Occupational Health and Safety
  • 2011 - 2011
    University of Applied Sciences of Western Switzerland HEIG-VD
    Responsible of Management Systems, HSQE
  • 2004 - 2005
    ESG - Lausanne (Switzerland)
    Master, Business
  • 2000 - 2004
    Technical Seminars
    IT Management, Robotics, etc...
  • 2003 - 2003
    Eureta Engineer
  • 1990 - 1992
    Technical School Switzerland
    Master, Computer and IT Engineer
  • 1988 - 1990
    Technical School Switzerland
    Bachelor, Mechanics

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Machinery Manufacturing”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles