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Bernard Charles is a seasoned IT professional with 30+ years of experience in program management, project management, business process improvement, and enterprise architecture. He holds an MBA from Washington University in St. Louis and a BS from Lehigh University. Bernard is a certified Project Management Professional (PMP) and has worked with various organizations, including the Metropolitan St. Louis Sewer District, Sirius Computer Solutions, Centene Corporation, and Monsanto.

Credentials

  • Project Management Professional
    11352

Experience

    • United States
    • Utilities
    • 500 - 600 Employee
    • Enterprise Architect
      • Apr 2020 - Present

    • Sr. Project Manager (Sirius IT Consultant)
      • Sep 2011 - Mar 2020

      IT Consultant leading enterprise technology refresh projects and IT process improvement initiatives.

  • Sirius Computer Solutions
    • Clayton, Missouri
    • Senior Consultant
      • Apr 2010 - Mar 2020
      • Clayton, Missouri

      Senior Consultant specializing in Program/Project Management, IT Strategy, and Process Improvement

    • Program Manager (Sirius IT Consultant)
      • May 2010 - Oct 2011

      IT Consultant leading information technology transformation program consisting of 17 cross-functional technology selection, architecture, design, provisioning and implementation teams for a new $24M datacenter integrated with ITIL focused process improvement initiatives.

    • Program Manager, Global Infrastructure (Consultant)
      • 2010 - 2010

    • Global Operations Program Manager
      • Aug 2007 - Nov 2009

      Led business improvement and capital projects for $20 million business transformation program focused on operational support and data center automation systems. Reported to VP Operations Performance Management.* Implemented and championed the global business adoption of automation technology from IBM/Tivoli, HP Opsware Automation and internally developed systems. * Created strong demand for change through promotional activities, the development of high value use cases and the solid execution of Operational Pilots, a newly introduced concept.* Implemented new capital project life cycle model to achieve seamless handoffs to user communities and system support teams. Assured systems were fit-for-purpose, secure, and integrated with operational processes.* Reduced time-to-value by six months (50%) by championing the resolution of complex system and environmental issues; commended for application of Six Sigma problem-solving techniques.* Directed testing and implementation of a proprietary system for managing over 50,000 power circuits and distribution infrastructure across 22 data centers that improved capacity management and incident management processes. Commended for holding seven implementation teams accountable for data quality and system adoption through metrics, stakeholder communication and user support.* Improved configuration and change management processes for over 35,000 network infrastructure devices and servers to achieve 98% real-time data accuracy. * Selected and directed 10 automation pilots with six cross-functional teams to save 6,000 hours towards corporate 100,000 hours annual reduction goal. Recognized for linking automation system capabilities with high-value business improvement opportunities.* Exceeded customer revenue retention targets by 50% leading schedule-driven data center consolidation projects; commended for strong customer focus, risk management and stakeholder communication.

    • Director of Information Technology
      • Jan 1989 - Mar 2007

      Directed management and security of enterprise information, workflow-automation, manufacturing, and compliance systems with a focus on the continuous improvement of business operations. Reported to Chief Financial Officer.* Trained and mentored staff in Project Management Institute project management framework that increased concurrent enterprise level projects three fold.* Expedited ISO 9001 registration and significantly reduced ongoing cost of compliance through the selection and on-time, on-budget implementation of a distributed work-flow automation and document control system.* Reduced unplanned work from 75% to 25% through adoption of ITIL framework using the Visual Ops(tm) methodology.* Consistently exceeded service levels for infrastructure and information system availability.* Delivered on-time and on-budget Enterprise Resource Planning (ERP) system infrastructure, support processes and CRM integration.* Led initiation, design, and deployment of an on-demand business intelligence system that reduced monthly sales and customer profitability reporting from ten days to one and added new decision capabilities such as product rationalization and predictive customer satisfaction indicators.* Achieved 0% staff turnover over a ten year period. Commended for transformational performance evaluation process using customer focus, project management, infrastructure management and continuous process improvement as critical success factors. * Championed the implementation of workflow automation and document management systems used in product development, service desk, customer relationship, quality and project management that resulted in the security, organization, and integration of enterprise knowledge assets.

    • Director of Software Engineering and Product Manager
      • Aug 1982 - Dec 1988

      Product Manager and Director of Software Engineering, Reported to Exec. VP Engineering.Directed customer support, product and software development lifecycle activities for proprietary manufacturing software systems, achieving 95% customer deployment within two years of launch. Managed customer and internal service desk, implementation and support of software products, professional services, and managed customer IT infrastructure.

    • Engineer and Systems Analyst
      • Jan 1900 - Jan 1905

      Engineering Systems Analyst: Engineering lead in a cross-functional team responsible for the design and implementation of a database management system to provide the coordination and revision control of structural, fabrication and naval architecture modeling and simulation data used in the analysis, design, fabrication and launching of offshore oil drilling and production platforms.

Education

  • 2001 - 2002
    Washington University in St. Louis - Olin Business School
    MBA, Operations & Manufacturing
  • Washington University in St. Louis
    MS, Engineering
  • Lehigh University
    BS, Engineering

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Industry Focus. “Computer Software”

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