Experience

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  VistaJet

  • Columbus, Ohio, United States

  • Executive, Client Services

    • Nov 2022 - Present
    • Columbus, Ohio, United States

    Client contact for heads of state, corporate leaders, entrepreneurs, and private individuals flying to over 187 countries in the world. Liaison with flight operations, sales, private dining, and ground transportation suppliers.• Handle flight bookings, private dining, ground transportation, and VIP board-to-board services • Utilize Salesforce and GlobalView to create itineraries, confirmations, and all necessary flight documentation• Ensure that each flight is tailored to the clients’ needs, always aiming for the perfect “home• away from home” experience• Proactively communicate with clients on operational restrictions (e.g. weather restrictions, slot• and permits, mechanical issues, etc.) and offer suitable alternative options• Maintain timely, factual, and accurate communication with clients on all aspects of their flight• Work with the Tactical Team to resolve urgent issues on imminent flights

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  Wheels Up

  • Worthington, OH

  • Member Services Representative

    • Jul 2021 - Oct 2022
    • Worthington, OH

    First point of contact with clientele for members-only private aviation company for both individual and corporate members. Collaborated with the client and various departments and external groups, including flight operations, accounting, security, customs, etc. • Monitored daily flight activity of members to ensure accuracy• Built relationships with members via phone and email to implement solutions and handle logistics of each reservation• Maintained member flight profiles and Salesforce communications• International Desk subject matter expert for entry documentation requirements • Worked with Flight Operations and Current Day team on international document updates for Customs and Immigration and flight crew communication• Mentored new hires about program rules and various duty processes and responsibilities• Represented organization as flight greeter and on-location assistant for the 2022 Kentucky Derby

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  Bliss Honeymoons

  • Columbus, Ohio Area

  • Travel Consultant

    • Dec 2009 - Oct 2022
    • Columbus, Ohio Area

    Travel consultant, product, and destination expert, acting as a key liaison between clients and vendors to advise clients about suitable travel options in accordance with their needs, wants, and capabilities.● Design custom itineraries for international and domestic travel; including transportation, accommodations, excursions, and insurance● Manage the sales cycle from initial client contact to travel follow-up stage● Conduct client consultations in-person and via telephone and web technologies ● Utilize PowerPoint and other technology to produce trip proposals● Advocate for clients to provide conflict resolutions● Assist in recruiting new consultants to expand company talent pool ● Develop training materials and train new travel consultants on company policies, supplier information, and general travel knowledge ● Assist with organizing, creating, and delivering presentations at company open house events. Represent the company at industry events. Attend networking events and vendor training programs● Participate in familiarization (FAM) trips to increase product and industry knowledge ● Negotiate contracts to secure hotel room blocks for groups● Manage sales, commission, and lead tracking, CRM data entry, and schedule client meetings

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  AAA Ohio Auto Club

  • Travel Agent

    • Jun 2003 - Dec 2009

    ● Helped clients make desired travel plans; including assisting customers in choosing their destination, booking reservations, transportation, and lodging.● Sold domestic and international travel products; provided support for tours, cruises, foreign independent tours, airline tickets, and car rentals for individual and group travel. ● Informed travelers of rates of currency exchange and advised about passport and visa requirements.● Attended ongoing vendor and internal AAA training and participated in FAM trips. Staffed the AAA booth at travel events and served on AAA Travel Council. ● Conducted webinar for European Destination Showcase and represented local branch during AAA National Virtual Trade Show for Europe. ● Delivered live presentations for Europe, Hawaii, Alaska, Disney, and Cruise Destination Showcases.

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  Babbage Simmel

  • Client Services Manager

    • Jan 2001 - May 2003

    ● Utilized advanced technologies to generate sales and provide support for government accounts; worked with Project Management and HIPAA education solutions.● Collaborated with internal team to create training class schedules. Created and edited training proposals, contracts, and spreadsheets to track the use of prepaid training packages.

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  3X Corporation

  • Technology Training Coordinator

    • Mar 1999 - Dec 2000

    ● Created schedules for Microsoft, Novell, Lotus, and AS/400 course offerings. Coordinated trainer schedules and logistics for on-site and off-site training sessions.● Scheduled course and seminar training classes so trainers keep their skill sets current.● Registered students for technical training and certification paths. Handled contracts, travel arrangements, and payment of outside instructors.

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  Precision Concepts Corp.

  • Client Services Manager

    • Mar 1998 - Mar 1999

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  New Media

  • Columbus, Ohio Area

  • Customer Service Representative

    • Apr 1996 - Mar 1998
    • Columbus, Ohio Area