Experience

• 

  Wan Bridge Group

  • United States

  • Office Manager

    • Aug 2022 - Present
    • United States

• 

  MetroNational

  • Houston, Texas Area

  • Office Services Supervisor

    • Feb 2018 - Sep 2022
    • Houston, Texas Area

    · Perform daily administrative duties and oversee office services team for commercial property management group with $2B in annual revenue. Train and manage receptionist and assistant. · Communicate processes and logistics to staff and courier, helping to ensure accurate, timely delivery of promotional items and mail. · Responsible for mail distribution, postage, and handling. Coordinate and liaise with courier for delivery to six buildings and local mall. · Spearhead inventory control of office supplies; devise cost control strategies by assessing overall spend of items while implementing lean solutions to maximize usage. · Manage all presentation materials, including booklet assembly, display mounting, and printing for sales representatives to utilize for promotion of available buildings. · Contribute to brand imaging by coordinating and print up to 4500 monthly newsletter copies about Memorial City, for distribution in all office buildings. · Coordinate quarterly birthday bash logistics, including catering, decorations, banner printing, and invitations. Assist with marketing department on the plans for corporate marketing events for holiday parties and wellness fairs. · Print and publish service orders such as binders, posters, office, and marketing collateral. · Coordinate with accounting department and receptionist on daily bank deposits ensuring monetary amounts are properly deposited with accuracy.· Liaise with vendors on scheduling maintenance of printing/copying machines and postage meters to mitigate equipment failure causing a delay in production of services. · Devised an efficient solution for ticket printing for mall carousel allowing for additional tickets to be printed in one setting, costing costs, and increasing sales.

• 

  SMA Solutions

  • Kingwood, TX

  • Customer Support Technician

    • Sep 2015 - Feb 2018
    • Kingwood, TX

    · Performed 12+ client calls daily assisting with software and technical support. · Identified problem, researched solutions, and guided clients through corrective steps to resolve issues via phone or live web sessions. · Gathered customer’s information, logs, error messages, and determined the root cause issue by evaluating and analyzing the symptoms.

• 

  MetroNational

  • United States
  • Real Estate
  • 100 - 200 Employee

  • Records Management Coordinator

    • Apr 2013 - Sep 2015

    · Promoted to Records Management Coordinator to lead scanning department during conversion of hard copy files to electronic file management system. · Scanned documents from archives, including account records, construction blueprints, and office files. · Developed and established electronic archiving and index system by inputting key words into software creating an in-depth search directory. · Created interactive training manual of archive system usage for staff members. Took screen shots and put into PowerPoint presentation and training guide showing shortcuts and helpful tips.

  • Office Services Coordinator

    • Jun 2011 - May 2013

    · Oversaw all functions in office services, including service orders, office supplies, mail, interoffice and overnight courier mail, bank deposits, and machine maintenance for all copiers and postage meters. · Updated market tv weekly with daily activity reports. Archived and retrieved demographic documents through Iron Mountain.

• 

  RE/MAX REALTY CENTER, CARRERAS TEAM

  • Cypress, TX

  • Operations Manager

    • Sep 2009 - Jun 2011
    • Cypress, TX

    · Oversaw client transactions for the purchase and sell of residential homes. Coordinated with agent team on client's needs and provided resolution to projects. · Coordinated real estate documents and closing processes from inception to close of sale. · Input listings on MLS, ensuring all pertinent information was conveyed according to guidelines. · Performed lead generation strategies, follow-up calls, and scheduled appointments with clients, agents, leasing agents, and insurance professionals. · Scheduled open houses, and ensured flyers and brochures were up to date with necessary information for promotional purposes.

• 

  Alert Control Technologies, LLC.

  • Spring, TX

  • Office Assistant

    • 2008 - 2009
    • Spring, TX

    • Responsible for taking and expediting customer orders• Placed daily inventory orders• Coordinated daily shipping and receiving processes• Responsible for QuickBooks A/P, A/R• Coordinated miscellaneous office duties

• 

  Optimum Computer Solutions (OCS)

  • The Woodlands, TX

  • Office Manager

    • 2007 - 2008
    • The Woodlands, TX

    • Managed programmers to meet deadlines for specific web design jobs• Coordinated daily shipping and receiving processes• Entered shipments into Great Plains Accounting Software• Greeted customers• Scheduled jobs for technicians

• 

  Sally Beauty Holdings, Inc.

  • Denton, TX

  • Executive Assistant / Senior Support Coordinator

    • 1995 - 2007
    • Denton, TX

    • Transferred to Sally Beauty Holdings, Inc. corporate office becoming first line technical and operational support for AS/400 users• Tracked and followed computer support challenges proposing system changes• Ensured seamless transition to Sally’s Corporate standards through interfaced with key personnel• Taught corporate sales team current laptop order system and MSOffice• Provided Director of MIS Business Development and project managers’ continuous admin. support• Traveled throughout the U.S. and Canada providing software application training to sales consultants• Developed and published company MSWord, MSExcel, and MSPowerPoint user guides• Developed PowerPoint presentations for the Director and officers of MIS Business Development• Assisted in SOX compliance

• 

  Davidson Beauty Systems

  • Laurel, MD

  • Executive Assistant / Senior Instructor

    • 1995 - 2002
    • Laurel, MD

    • Provided administrative support to the President, Vice President, and key personnel• Arranged travel requirements• Coordinated sales meetings and events• Created and taught laptop sales force functions, how to use a laptop and how to use “OrderWriter” software • Maintained “OrderWriter” server• Provided 24/7 sales force support while ensuring timely updates to laptop and software• Developed and published company user guides for MSWord, MSExcel, and MSPowerPoint • Developed PowerPoint presentations introducing new products and events to sales and marketing personnel• Earned numerous awards for work above and beyond• Contributed company wide through strong interpersonal, written, verbal and communication skills• Participated in “Help Desk” duties• Supplied technical support to 35 company stores• Maintained a current company web site