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Bernadette Henderson
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- Medicaid
- Customer Service
- Microsoft Office
- Leadership
- Management
- Show all
Bio
Experience
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Maryland Health Department
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Baltimore, Maryland Area
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Health Policy Analyst
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Sep 2023 - Present
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Baltimore, Maryland Area
Manage a Problem Resolution Unit responsible for reconciling MAGI Medicaid in the Maryland Health Connection (HBX) and the Maryland Medicaid Information System (MMIS)
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DHMH Eligibility Determinations Divison
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Schaefer Tower 6 St. Paul St. Baltimore, MD 21202
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Medical Care Program Supervisor
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Mar 2013 - May 2024
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Schaefer Tower 6 St. Paul St. Baltimore, MD 21202
interviewing and hiring. Train, coach,plan,coordinate,monitor the work of customer service representatives and conflict resolution staff. Resolve constituent complaints from the governors office. Compose and submit weekly and monthly statistical reports for management. Complete Performance Evalua...
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Medical Care Program Associate Supervisor
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Jul 2006 - Mar 2013
Plan, coordinate, train, and supervised the the clerical activities which support the agency operations in accordance with applicable laws, regulations, policies and procedures. Established and monitored work priorities and deadlines to meet agency requirements and agency objectives. Modified ...
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Education
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2013 - 2017Southern New Hampshire University
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2006 - 2012
University of Maryland University College
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1994 - 2006
Baltimore City Community College
Suggested Services
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Industry Focus. “Health, Wellness and Fitness”
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