Experience

• 

  Insperity

  • United States
  • Human Resources
  • 700 & Above Employee

  • Director, Service Operations

    • Feb 2019 - Present

  • Account Executive

    • Aug 2018 - Feb 2019

    Building and enhancing client relationships that result in revenue growth, streamlined processes, and increased utilization of services.

  • Manager, HR Services

    • Apr 2015 - Aug 2018

    Responsible for the buildout of a new HR service model for Insperity's Traditional platform to include the development and delivery of account management and human resource client services while managing a remote team of professionals. Collaborating with business development, sales, and strategic consulting services to design an HR product that will provide a comprehensive service to clients seeking to outsource their strategic and administrative HR functionality. Building processes and procedures to assist new and existing clients when transitioning from one human capital management platform to another. Continually assessing the need for improvements and proactively providing guidance for issue resolution.

  • Account Executive

    • Feb 2011 - Apr 2015

    Responsible for managing a national team of SR HR Specialists while leading and developing a new service approach for Insperity’s largest clients. Extensive coaching and development of team to ensure employee engagement, balance of workload, and recommendations for client approach and deliverables.Expertise in assessing and recommending consistent, best in class HR practices, across client business units that align with efforts to maximize business operations and drive employee engagement and business resultsResponsible for driving client relationships with C-Suite by defining and implementing HR initiatives with the overall goal of maximum client retention and satisfaction to include: Executive alignment and strategic planning, talent management, climate surveys, training and development, leadership development, change management strategies, performance management, compensation strategies, employee benefits, and foundational infrastructure assessment and development.Skilled in meeting proactively with C-Suite to increase knowledge and utilization of available strategic services resulting in overall increased client retention and satisfaction.

• 

  Oasis Outsourcing

  • Regional HR Consulting Manager

    • May 2008 - Feb 2011

    Strategically managed remote teams of HR Consultants and Implementation Coordinators across the East Coast including 6 branch locations. Coached, managed, and trained staff to achieve maximum client satisfaction while maintaining department profitability. Developed two different HR service delivery model changes that were implemented company wide. Changes involved restructuring and collapsing of various positions to achieve company efficiencies.Successfully worked with other departments to break down service barriers and to increase communication and continuity of service.Constant assessment of accounts and resources to ensure client HR delivery service standards were met and maintained at 98% satisfaction levels. Worked with vendors to enhance service offerings including performance management vendors and behavioral assessment tools.Proactively consulted with small to large-size clients (50 to 5000 employees) and recommended HR strategic solutions to improve critical business objectives. Planned, developed and delivered customized HR services to a variety of business industries based on client needs. Facilitated training for clients; coached and consulted with client organization leadership and executives on employee relations issues including performance, terminations, sexual harassment, discrimination, and other HR project services.Analyzed client data to develop appropriate strategies to increase loyalty and account profitability.

• 

  Lloyd-Bennett

  • Director of HR & Employee Benefits

    • 1999 - 2008

    Directly managed departmental staff of HR Consultants and Employee Benefits Account Managers. Responsible for budgeting, training, and development of processes to ensure maximum efficiencies and client satisfaction.Developed HR Consulting Services division from startup including the development and implementation of sales plans, delivery service model, and pricing strategies.Internal Human Resource Manager of Lloyd-Bennett. Responsible for all new hire orientations, benefit enrollment/ terminations, employee handbook development and maintenance, recruiting process development and implementation, performance management development and implementation. Responsible for yearly benefit renewals and implementation. Communication of all benefits to new and existing employees utilizing open enrollment and individual meetings. Maintained role as Privacy Officer for Lloyd-Bennett ensuring HIPAA compliance.Researched and implemented Client Benefit Administration System (Zywave) for the department streamlining account management and providing dept with additional client resources. Trained internal staff of Account Managers and Sales Executives how to use and maintain information within the system.Researched and implemented Payroll/HRIS system enabling company to become a payroll service bureau. Performed monthly audits on bank account transfers and ACH transactions. Performed sales demos and training utilizing payroll/HRIS technology to new and potential clients. Implemented new policies and procedures to coordinate benefits and payroll for all of Lloyd-Bennett’s clients.

• 

  Pacific Life & Annuity

  • Account Manager

    • 1997 - 1999

• 

  Willse & Associates, Inc.

  • Account Manager

    • 1987 - 1992