Experience

• 

  Leta

  • Nairobi County, Kenya

  • Sales Lead

    • Nov 2023 - Present
    • Nairobi County, Kenya

• 

  Bolt

  • Kenya

  • Restaurant Sales Manager

    • Jul 2021 - Nov 2023
    • Kenya

     Develop and maintain new and ongoing relationships with restaurants partnering with Bolt Food.  Negotiate good commission terms for Bolt  Improve restaurants satisfaction rate and other key metrics Organize marketing promotions in collaboration with restaurants Manage compliance of restaurants to create more efficient and better processes;  Manage daily operations Calls and negotiations with restaurant owners and staff; menu and photos uploads;  Analyze and create more efficient and better processes; improve sales and operational tools and processes the Employer is using.

• 

  Jumia Kenya

  • Kenya
  • Technology, Information and Internet
  • 700 & Above Employee

  • Account Manager - Jumia Food

    • May 2020 - Jul 2021

    • Weekly vendor catch-up on performance for the week.• Vendor issues resolution and overall restaurant operational management.• Provision of monthly reports regarding restaurant performance and improvement areas.• Onboarding and training new vendors to the platform.• Improving vendor operational excellence through regular reports from BI as per their KPIs targeted on.• Relationship building with vendors on the portfolio.• Revenue growth realization on portfolio and offer business plans to vendors which will reciprocate to a turn around to their business.

  • Account Manager

    • Jan 2017 - Jul 2021

    My roles over the years required that I manage key accounts, generate leads, merchant acquisition, produce reports to management, train personnel on sales and strategies, negotiate contracts, spearhead marketing campaigns and developing budgets, Customer care and complain resolution.

  • Vendor Support & Experience Associate

    • Jan 2017 - May 2020

    Project identification and execution to improve services for vendors. Weekly responses on the responses from vendors. Weekly reports on the general service delivery from the drop-off points. Call allocations to call agents on issues vendors face. Call monitoring bf quality improvement. Warehouse order management, approvals and slotting.

  • Junior Key Account Manager

    • Jan 2017 - Mar 2018

    Developing budgets and revenue plans for the category I manage. Managing a large portfolio of different retail brands and developing appropriate strategies for each. Providing clients with customer focussed insights regarding products in my category. Creating and developing long term plans and strategies for product category. Liaise with marketing teams to determine competitive pricing and promotional activities of a product category. Analysing data or insights to determine industry and consumer trends. Develop exit strategies for unsuccessful products. Place appropriate orders to ensure availability that meets consumer demands and needs. Determining positioning of products in a category to maximise visibility.

• 

  European Foods Africa Limited

  • Nairobi Kenya

  • Business Development Manager

    • Jun 2014 - Dec 2016
    • Nairobi Kenya

    Product DevelopmentCustomer acquisition Customer satisfactionMarket research on product penetrationIdentifying new market nichesMaintaining a good client portfolio

• 

  Alpine Coolers

  • Nairobi

  • Account Relationship Manager

    • Apr 2011 - Apr 2014
    • Nairobi

    •Identified strong potential markets for products and looked for channels of distribution in the market.•Co-ordinated retail outlet operations and self-service stores•Focused on increasing sales, and used all the strategies I had mastered to achieve this .e.g. promotions.•Did merchandising and branding in the various outlets•Organized public health conferences which led to amazing increase in sales•Informed target audience about features and benefits of our products and its competitive advantage leading to an increase in sales.•Followed up on debt collection•Timely and accurate invoicing and billing of customers as per the consumption of our products•Ensured customer care and service from my team members was top priority and to their satisfaction•Managed a fleet of 4 (four) trucks with two employees each who were to do timely deliveries of our products in the specific routes

• 

  Co-operative Bank of Kenya

  • Mombasa

  • Executive Banking Officer

    • Mar 2008 - Apr 2011
    • Mombasa

    Handling high net worth customersRecruiting new staff membersCustomer advisory servicesAccounts openingManaging the executive center ambiance Managing two cashiers in the service section.Maitaining cash reserves.

• 

  Barclays Bank of Kenya

  • Customer Service Officer

    • Mar 2007 - Jan 2008

    Participated in the launch of the new Barclaycard product in the region. Ensured most in my sales region knew about it. Ensured customer service and complaint resolution by my team was at its best. Participated in product campaigns. Maintained both mine and my team’s sales performance statistics for management information usage.

• 

  Standard Chartered Bank

  • Direct Sales Representative

    • Sep 2006 - Jan 2007

    Identified and met customer needs through selling retail bank products. Complied with general banking policies and operational risk management. Attained and surpassed the sales targets set out.

• 

  Consumer Insight

  • Data Entry Clerk

    • May 2006 - Aug 2006

    Data collection from the field. Organised and moderated focus discussion groups. Data entry, coding and analysis. Occasional research.