Topline | Benjamin Reppe

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Benjamin Reppe

Manager, Customer Support, US at Crow... at Crownpeak

Intro Book

Experienced project manager delivering customer-centric solutions.

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Location

Parker, Colorado, United States, US

Skills

Project Management
Microsoft Sql Server
Integration
Customer Satisfaction
Xml
Windows 7
Mysql
Organizational Effectiveness
Leadership
Databases
Html
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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$75.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Benjamin has 18 years of experience in project management, with a degree in Computer Information Systems. His skills include project management, integration, leadership, and organizational effectiveness. He’s worked in various roles, from customer care to director of customer support. Location is Parker, CO, which is a mid-sized city with a moderate cost of living. Project managers with his experience and skills typically charge between $50-$100 per hour. Considering his education and skills, I’d estimate his rate to be around $75 per hour.

Bio

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Topline AI

Benjamin Reppe is a seasoned project management professional with 18 years of experience in managing customer support, data operations, and IT projects. He holds a Bachelor of Science degree in Computer Information Systems from Columbia College.

Experience

Crownpeak
- Denver, Colorado, United States
- Manager, Customer Support, US at Crownpeak
  - Aug 2021 - Present
  - Denver, Colorado, United States
PatientNOW
- Director of Customer Support
  - Sep 2019 - 2021
  *Coordinate and monitor the distribution of calls/tickets to ensure optimal performance and achievement of SLAs (Service-Level Agreements) relating to quality, answer times & call volume.*Act as the key point of contact for complex staff and client-related issues.*Created a tier system for th...
PatientNow
- Project Manager / Data Operations Manager
  - Oct 2010 - 2019
  *Created the Data Operations Department responsible for software updates, migrations & conversions from Electronic Medical Record programs to the proprietary patientNOW software.*Led client onboarding processes; transitioned 500+ new clients onto patientNOW software.*Addressed and resolved es...
First Data Corporation
- Customer Care Professional
  - 2005 - 2010
  *Answered incoming calls to handle customer issues.*Provided technical support for multiple business products.*Reconciled problems involving electronic federal tax payment system websites.*Consistently exceeded quality assurance and customer service goals.
Champps
- Restaurant Manager
  - 1999 - 2005
  *Supervised staff within a high-volume restaurant in Sioux Falls, SD.*Coordinated hiring and training activities.*Established daily and weekly schedules; delegated tasks.*Ensured that all customer inquiries and complaints were promptly addressed.

Education

Columbia College

Suggested Services

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Industry Focus. “Computer Information Services”

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Benjamin Reppe

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100 Credits For FREE

$75.0

Hourly Rate