Experience

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  Assured Quality Systems, LLC.

  • Grand Prairie, Texas

  • Quality Liaison Rep / Team Lead

    • Jun 2016 - Dec 2017
    • Grand Prairie, Texas

    • Act as the key contact between company and customer assembly plant personnel (Customer SQE’s, Managers, Supervisors and Team Members) and ensure customer focus and satisfaction is maintained.• Develop and sustain effective system of tracking Return Material Authorization(RMA), Defective Material Tickets(DMT), any returns and debit memos.• Through the utilization of the Corrective Action Procedure: Support the implementation of effective containment measures, the development of effective root cause analysis and corrective action plans in conjunction with Department Managers and their designates to ensure customer satisfaction.• Conduct random audits of finished goods and report the results to Senior Management. Perform and/or coordinate sort of materials required to address customer concerns with Business Unit Managers, Department Managers, Quality Engineers, and Team Leaders.

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  EMI Industries

  • Arlington

  • Quality Technician

    • Apr 2014 - May 2015
    • Arlington

    • Training of new employees on assembly quality standards, procedures, and products• Assembly of cabinet fixtures using power tools including saws, drills, and sanders• Loading and unloading of delivery vehicles using pallet jacks and hand trucks• Completed reports on production, defects, and repairs • Reviewing all finished products for quality control before preparing them for shipment• Ensured proper labels for products; maintained safety• Familiarity with commercial millwork materials including plywood, particle boards, laminates, etc

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  CornerStone Staffing

  • Procurement Analyst - Line Item Bill Review

    • Oct 2013 - Apr 2014

    • Provided for the acquisition of itemized bills and medical claims from healthcare facilities• Verified and input patient treatment details in secured SAP database• Analyzed, documented, and reviewed claims for inconsistencies and discrepancies in billing codes • Ensured elaboration and implementation of operational strategies • Collaborated with the finance, policy and management unit

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  Primary Services

  • Billing Resolution Analyst - Pricing Adminstration

    • Jul 2008 - Dec 2010

    • Analyzed, researched, and administered pricing adjustments through use Global SAP• Contributed to business growth through office-based sales support that is responsible for processing corrective billing documents and updating pricing• Issued credit and debit memos for billing adjustments from invoice disputes regarding transportation, pricing, tax, and surcharges• Reconciled accounts in case of discrepancies and preparation of reports• Interacted with various internal departments to effectively manage and prioritize workload for customer accounts• Researched, analyzed, and forecasted data to retrieve statistical results of corrections to billing documents • Processed online invoices, fielded customer enquiries, researched and trouble shot billing issues

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  Houston Housing Authority

  • Houston, Texas Area

  • Market Analyst / Housing Inspector

    • Feb 2002 - Jul 2008
    • Houston, Texas Area

    • Scheduled and performed initial, special, annual inspections of units proposed for acceptance, or continuation in the Section 8 Housing Program• Determine if the proposed rent is reasonable based on the condition of the unit• Trained all new inspectors on inspection policies and procedures• Conducted move-out and damage claim inspections• Investigated claims related to tenant damage; Processed damage claim paperwork• Scheduled and routed all inspection appointments with Clients and Property Owners• Maintained records of inspections and follows up on violations to assure corrections• Inspected heating, lighting, ventilating, and sanitary facilities for code compliance• Created, wrote, analyzed and edited quarterly reports for areas that encompassed Houston• Churned out reports on rental rates and consumer demographics, preferences and needs• Negotiated approval or denial of all requested rental rates and rental increases to property owners• Provided analysis and organization of historical market research data• Developed, enhanced and leveraged detailed knowledge of the state and local economies • Trained market analyst on research and negotiation procedures