Experience

• 

  City Auto Park of Burlington New Jersey

  • Service Advisor

    • Oct 2018 - Present

• 

  Lucas Ford

  • Burlington NJ

  • Service Advisor

    • Mar 2018 - Jun 2018
    • Burlington NJ

• 

  Quality Auto Repair

  • Marlton, NJ

  • Service Advisor

    • Mar 2016 - Dec 2017
    • Marlton, NJ

• 

  Murphy Ford Company

  • Chester, PA

  • Service Advisor

    • Oct 2015 - Mar 2016
    • Chester, PA

• 

  Barbera’s Autoland Chrysler Dodge Jeep Ram

  • Philadelphia, Pa

  • Service Advisor

    • Jan 2015 - Feb 2015
    • Philadelphia, Pa

    Perform vehicle walk around inspection prior to service write upAccurately document customer concerns and needsAdvise customer on needed maintenance as recommended by manufacturer’s scheduleEnsure customer information and issues are documented properlyVerify factory and extended warranty coverageSales of service, repairs, maintenance and service plans

• 

  City Auto Park of Burlington New Jersey

  • Burlington, NJ

  • Service Advisor

    • Jun 2014 - Nov 2014
    • Burlington, NJ

    Interaction with customers including advising of service and repairs requiredManaging and maintaining dispatching of service workCoordinating customer appointmentsScheduling of technicians for evening and Saturday work scheduleWorking with new and used car sales departments on pre and post-sale repairsInteraction with management to ensure the expectations of customersAccurately input warranty and fleet claims to ensure prompt payment

• 

  Liberty Toyota Scion

  • Burlington, NJ

  • Service Advisor

    • Jul 2013 - Nov 2013
    • Burlington, NJ

    Customer service advisement for the service and repair for Toyota vehiclesEnsuring customer service standards are metMeeting department sales goalsComplete an effective walk around inspection of vehiclePerform customer service follow up callsElectronically dispatch repair order to techniciansAssuring that warranty guidelines are followed

• 

  Pellegrino Chrysler Jeep

  • Woodboury Heights, NJ

  • Service Advisor

    • Mar 2013 - Jul 2013
    • Woodboury Heights, NJ

    Customer service including advising of service and repairs neededManaging and coordinating customer appointments for serviceWorking with new and used car sales department on pre and post salesInputting of warranty and fleet claimsDispatching of service workInteraction with management to ensure customer goals are met

• 

  City Auto Park of Burlington New Jersey

  • Burlington, NJ

  • Service Advisor

    • Nov 2009 - Mar 2013
    • Burlington, NJ

    Interaction with customers including advising of service and repairs requiredManaging and maintaining dispatching of service workCoordinating customer appointmentsScheduling of technicians for evening and Saturday work scheduleWorking with new and used car sales departments on pre and post-sale repairsInteraction with management to ensure the expectations of customersAccurately input warranty and fleet claims to ensure prompt payment

• 

  Berlin Chrysler Inc

  • Berlin, NJ

  • Service Advisor

    • Jun 2007 - Nov 2009
    • Berlin, NJ

    Perform all aspects of automobile maintenance shopAssignment of service jobs to techniciansCollection of cash or credit card payments for services performedMaintained customer appointment scheduleSell maintenance and services to customersCustomer interaction and explanation of services performedWork closely with the parts department to ensure parts availabilityManagement of business service accounts

• 

  STS Tire and Auto Service Ctr

  • Cherry Hill, NJ

  • Store Supervisor

    • Jan 2006 - Jun 2007
    • Cherry Hill, NJ

    Sales of service and tiresDispatching of repair orders to techniciansSetting technician schedulesInventory managementShowcasing merchandiseTrack and input weekly payrollSupervise daily operations of retail store