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Bendjeddah Hamza profile image

Bendjeddah Hamza

Sales Manager – Customer Experience Lead at Retelem
Intro Book
Bendjeddah Hamza is a seasoned sales and customer experience professional with 4 years of experience in managing customer experience strategies, leading sales and marketing activities, and providing exceptional customer service in Algiers, Algeria.
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Location
Algiers, Algiers, Algeria, DZ
Languages
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
  • French Full professional proficiency
  • Spanish Limited working proficiency
  • Maltese Limited working proficiency
Skills
  • Business Development
  • It Service Management
  • Customer Service
  • Sales Management
  • Marketing Management
  • Show all
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Bio

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Bendjeddah Hamza is a seasoned executive with a proven track record in driving business growth, enhancing customer experiences, and optimizing operations. As a Sales Manager – Customer Experience Lead at Retelem, he developed and managed customer experience strategies, defined and deployed sales and marketing activities, and analyzed sales and customer data. Prior to this role, Hamza held various positions, including Customer Service Manager & Call Center Supervisor at Canadian Specialist Hospital, where he sustained rapport with key clients and identified business needs. His expertise spans CRM, sales, marketing, and customer service, with a strong proficiency in Arabic, English, French, and Spanish.

Experience

  • Retelem
    • Algiers, Algeria
    • Sales Manager – Customer Experience Lead
      • Aug 2017 - Sep 2021
      • Algiers, Algeria

      * Develop and Manage customers experience strategies,* Define, design and deploy Sales and Marketing activities.* Managing team members in charge of sales and customer service* Collect and analyses Sales and customer data.* Prepare and share periodic reviews with High management.* Complete action...

  • Canadian Specialist Hospital
    • Dubai
    • Customer Service Manager & Call Center Supervisor
      • Mar 2015 - Jul 2017
      • Dubai

      • Deal directly with customers either by phone, electronically or face to face;• Managing team members in charge of customer service and call center;• Prepare monthly staff Rota, perform clerical and administrative tasks;• Schedule and confirm appointments, align with concerned departments;• Coll...

  • LifeWay Training Center
    • (Dubai, UAE)
    • Sales and Customer Service Manager
      • Jun 2011 - Mar 2015
      • (Dubai, UAE)

      •Sustains rapport with key client’s accounts by making periodic visits; exploring specific needs; anticipating new opportunities. •Developing and maintaining all prospective customer and opportunities data in the company database.•Providing customer service , generating leads for possible sales; ...

  • BinZayed.Group
    • Dubai, United Arab Emirates
    • Lead Business Developer & CRM Consultant
      • Jun 2009 - Jun 2011
      • Dubai, United Arab Emirates

      * Develop new businesses and attract new clients;* Maintain all prospective customer and opportunities data in the company database;* Provide customer service, generate leads for possible sales; * Assist clients and inform them about GTFS’s products and services; * Work with internal and external...

  • Johnson Controls
    • Dubai, United Arab Emirates
    • Customer Service & Admin. Executive
      • Oct 2008 - Mar 2009
      • Dubai, United Arab Emirates

       Managing the CRM (Customer Relation Management System -MAXIMO – IBM Software ) Developing customer database Data Entry and tracking all actions related to the business day-to-day activities.  Client meeting scheduling and preparation.

  • Six Sigma-Lean Consulting
    • Dubai, UAE
    • Training Officer/Customer Service Executive
      • Mar 2007 - Oct 2008
      • Dubai, UAE

       Supporting the managing Director in the company day-to-day activities ( marketing, communication, public relations, and sales efforts through day-to-day collaboration) Contacting customers (trainees) for information, follow-up and feedback after trainings. Preparing and updating the training ...

  • Multi-services
    • Tebessa, Algeria
    • Sales and Operations Executive
      • Mar 2006 - Feb 2007
      • Tebessa, Algeria

      * Organizing and implementing program work plan; *in charge of Sales activities and Marketing;* Supervising staff to improve operations’ productivity; * Responsible of the day to day operations

Education

  • 2011 - 2012
    Direct English (Dubai – UAE)
  • 2011 - 2011
    GTFS - Clientsoft Training Center part of BinZayed Group (Dubai – UAE)
  • 2008 - 2008
    Six Sigma Consulting and Training Center (Dubai, UAE)
  • 2002 - 2005
    Technical academy of Tebessa (CFPA)
  • 2001 - 2005
    CFATebessa

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