Experience

• 

  IGR International Gay Rugby

  • Worldwide

  • Head of Global Social Media

    • Jul 2020 - Present
    • Worldwide

    Managing content across multiple social media platforms for an international non-profit organisation.

• 

  Fraikin

  • Coventry, United Kingdom

  • Project Manager/ Business Process Analyst

    • Jun 2015 - Present
    • Coventry, United Kingdom

    - Gather and analyze business intelligence data in order to identify areas for process improvement- Liaising with stakeholders at various levels within a multinational company to design and develop functional solutions utilizing a wide range of platforms based on business requirements - Proactively manage the implementation of solutions through close coordination with the technical development teams- Work with Key Users to implement Infor M3 ERP solution in new locations (including managing user acceptance testing and carrying out user training)- Coordinate with outsourced providers to ensure defects are resolved in a timely manner- Manage the implementation of internal security policies with regards to systems access

• 

  Fraikin Ltd

  • United Kingdom
  • Truck Transportation
  • 200 - 300 Employee

  • Operations & Engineering Support Manager

    • Feb 2014 - Jun 2015

    - Provide operational systems and process support to Head Office and national depot network (circa 200 colleagues) through support desk system (incorporating workshop, rental and support centre departments)- Training & Development: Training material design and creation, systems and process training delivery- Continous Improvement: Review cross-functional business processes to identify and implement improvements - Quality Management: Carry out internal quality management system audits in line with ISO:9001 standards- Performance Management: Review business performance and implement solutions for improvement- ICT Systems/Database Improvements: Audit data on operational systems to ensure accuracy; design and test system modifications and enhancements

  • Synergy Support Team

    • Jun 2012 - Jan 2014

    Seconded to work within a pan-European project team, responsible for:- Designing and testing new ESM&R software system for business- Delivery of training and training material prior to system implementation to c. 200 colleagues- Post-implementation support and training

  • FM Support Centre Manager

    • Nov 2010 - Jun 2012

• 

  Fraikin

  • France
  • Commercial and Industrial Equipment Rental
  • 700 & Above Employee

  • Customer & Operations Support Manager

    • Mar 2009 - Nov 2010

  • Customer Service Manager

    • Mar 2006 - Mar 2009

• 

  Lex Transfleet

  • Senior Operator

    • Nov 2003 - Mar 2006