Experience

• 

  Csc

  • Hr Operations And Project Manager

• 

  CSC

  • Cayman Islands

  • HR Operations and Project Manager

    • Apr 2024 - Present
    • Cayman Islands

    Intertrust Group was acquired by CSC.Manage the relationship between the Americas offices - Cayman, US, Curacao, Bahamas, BVI and Brazil. Leading the HR Operations for the region and Administration through leading the Global Delivery Centre team (India based) relationship.As the PMO for the HR functions in the Americas. I ensure all operational elements flow smoothly and are completed on time, escalating as necessary to the Americas HR Director.Manage the payroll process for the Cayman and US offices.Responsible for regular and ad hoc reporting for the HR team to the Cayman board, Risk and Compliance internally and external regulatory bodies.First point of contact on HRIS matters for the HR functions in the Americas.Lead and manage the annual processes including performance management, budgets and third-party vendors.Create and lead the development of new processes, as well as communicating any changes to staff at all levels of the business.Oversee changes to HR policies based on regulation changes and other necessary changes.Develop and maintain effective relationships with key stakeholders including staff, regulatory bodies, attorneys, and other offices in the region and globally.

• 

  Intertrust Group

  • Netherlands
  • Financial Services
  • 700 & Above Employee

  • HR Operations and Project Manager

    • May 2022 - Apr 2024

    Manage the relationship between the Americas offices - Cayman, US, Curacao, Bahamas, BVI and Brazil. Leading the HR Operations for the region and Administration through leading the Global Delivery Centre team (India based) relationship.As the PMO for the HR functions in the Americas. I ensure all operational elements flow smoothly and are completed on time, escalating as necessary to the Americas HR Director.Manage the payroll process for the Cayman and US offices.Responsible for regular and ad hoc reporting for the HR team to the Cayman board, Risk and Compliance internally and external regulatory bodies.First point of contact on HRIS matters for the HR functions in the Americas.Lead and manage the annual processes including performance management, budgets and third-party vendors.Create and lead the development of new processes, as well as communicating any changes to staff at all levels of the business.Oversee changes to HR policies based on regulation changes and other necessary changes.Develop and maintain effective relationships with key stakeholders including staff, regulatory bodies, attorneys, and other offices in the region and globally.

  • Senior Administrator

    • Nov 2021 - May 2022

    Initial 3-month contract with Intertrust through SteppingStones to support the HR Operations for the Americas - Cayman, US, Curacao, Bahamas, BVI and Brazil.My contract was extended for a further 3 months and then I was successful in applying for the HR Operations and Project Manager role I moved into in May, 2022.

• 

  Cayman Enterprise City

  • George Town, Grand Cayman, Cayman Islands

  • Manager of Client Experience

    • Aug 2019 - Jul 2021
    • George Town, Grand Cayman, Cayman Islands

    Responsible for all aspects of special economic zone operations and client experiences. Directly involved in helping inward investors establish businesses within The Cayman Islands through business licensing and directly involved in helping persons gain zone employment certificates (work permits).This has led to me gaining significant knowledge in corporate structures, KYC and AML practices as well as a knowledge of what regulatory bodies in Cayman require when assisting clients.The position was also responsible for assisting in the overall client experience including support with customs; banking; couriers and other client support when required.Internal operations included the management of the client experience team, setting objectives, training, mentoring, and evaluating staff in my team. Managing contracts, operational systems including human resources, aspects of facilities management, IT and software systems.Promoted The Cayman Islands and Cayman Enterprise City as a key business destination for investors. Maintaining strong stakeholder relationships with public and private sector partners both locally and internationally.Reported directly to the CEO on KPI’s, budgets, and growth opportunities as well as any potential risks to the business.

• 

  Scottish Development International

  • United Kingdom
  • International Trade and Development
  • 400 - 500 Employee

  • International Proactive Lead Generation Specialist

    • Oct 2018 - Aug 2019

    I was asked to join a new fast paced team utilizing my client relationship skills with a real focus on creating new business, proactively generating new leads and creating new opportunities for Scotland.Building on my skills and customer first approach that had been apparent in role since February 2017.Leading and managing inward investment projects, working as part of a global operation with the aim of attracting companies to locate in Scotland. Managing key relationships with international clients; the Department for International Trade; Scottish Government and other key stakeholders in Scotland and in the UK and delivery partners, both private and public sector.

  • Specialist - Inward Investment Services

    • Feb 2017 - Oct 2018

    Promoted to a role in Scottish Enterprise's international arm - Scottish Development International.Leading and managing inward investment projects, working as part of a global operation with the aim of attracting companies to locate in Scotland. Managing key relationships with international clients; the Department for International Trade; Scottish Government and other key stakeholders in Scotland and in the UK and delivery partners, both private and public sector.

• 

  Scottish Enterprise

  • United Kingdom
  • Government Relations Services
  • 700 & Above Employee

  • Project Manager

    • Aug 2015 - Feb 2017

    Promoted to a role leading and managing national projects across Scotland’s key industries and sectors with Scottish Enterprise. Managing key relationships with Scottish Government; Local Authorities and other key stakeholders as well as clients and delivery partners, both private and public sector.

  • Project Support

    • Dec 2013 - Aug 2015

    Promoted and secured permanent employment within Scottish Enterprise's investment arm, the Scottish Investment Bank. Providing project support to the Renewable Energy Investment Fund (REIF) team within the Scottish Investment Bank. Working closely with senior investment managers on projects, deals, supporting with research and leading legal cost reviews. As part of my role I also managed calendars; scheduled meetings and set up travel arrangements for senior members of the Scottish Investment Bank team. I supported the stakeholder relationship with private enterprises within the Renewable industry; Scottish Government and Local Authorities.

  • Apprentice

    • Sep 2012 - Dec 2013

    After successfully securing a place on the Scottish Enterprise apprenticeship programme (initial 18 month contract) I worked to support both the GlobalScot and TalentScotland teams. Working closely with senior team members and relationship managers on projects, supporting with research and admin tasks. As part of my role I also managed calendars; scheduled meetings and set up travel arrangements for senior members of the team.