Experience

• 

  Datastream Digital

  • Telecommunications
  • 500 - 600 Employee

  • Lead, Investigation & Response

    • Feb 2020 - Present

    Investigate customers complaints indepth for postpaid and prepaid productsMaintain a high level of customer focus in ensuring quality after sales services are deliveredPerform reporting on the key findings and trends in the complaints receivedHighlighting key observations to support group to address the root causes on the complaints received.Review business processes to ensure business objectives are met efficiently as well as internal controls are tightened to minimize risks.Carry out adhoc fraud investigation and audit projects as and when required.

  • Assistant Manager Internal Audit

    • Aug 2009 - Jan 2020

    Perform fieldwork and follow ups on audit projects planned annually, identifying the associated risks and root causes/causes and agreeing an action plan with the clients to tighten the internal controls.Perform identification of risks on respective unit's operations and facilitate in the risk management process of updating the risks and controls in a planning assessment matrix and/or risk register.

• 

  WKA & Associates

  • Brunei

  • Audit Assistant

    • Aug 2007 - Jul 2009
    • Brunei

    Performed external audit on clients from various industries, in particular, construction, trading, shipping, retail and so forth.

• 

  Knowledge Group of Companies, Malaysia

  • Kuala Lumpur, Malaysia

  • Business Development Executive

    • Apr 2005 - Oct 2005
    • Kuala Lumpur, Malaysia

    Sales team for event management company organizing various corporate workshops/seminars/conferences.