Experience

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  Wide Bay Hospital and Health Service

  • Australia
  • Hospitals and Health Care
  • 500 - 600 Employee

  • Residential Aged Care Support Services (RaSS) Clinical Lead

    • Oct 2021 - Present

    • Improve site-of-care options for RACF residents with acute care needs, minimising unnecessary ED (Emergency Department) presentations. • Establish a 5-day service with 5 hours of FACEM oversight daily and streamline the referral process, including RACFs, QAS-RaSS referral pathway establishment, and GP (General Practitioner) referral. • Enhance the Residential Aged Care Support Services (RaSS) team performance and optimise patient care by offering clinical leadership and effective governance. • Deliver in-person and telehealth consultation to RACF staff, General Practitioners (GPs), or QAS paramedics covering clinical assessment and care planning of aged care residents. • Provide timely and evidence-based clinical care to RACF residents; address needs beyond the capacity of GPs and RACF staff. • Introduce a structured framework for FACEMS within service, encouraging diverse expertise aligned with research-backed practices. • Raise awareness of available resources for RACF residents' acute healthcare needs. Educate and advocate for RACF staff while engaging with GPs and family members on residents’ behalf. • Facilitate the establishment of a research hub.

  • Staff Specialist Emergency Medicine

    • May 2019 - Present

    • Provide high-quality clinical and non-clinical services to benefit the patients / clients of the Wide Bay Hospital and Health Service, as expected of a Fellow of the Australasian College for Emergency Medicine (FACEM).• Perform duties within the awarded Scope of Clinical Practice (SoCP) as determined by the HHS. ·• Act as the core of Emergency Medicine to maintain up-to-date medical knowledge and skills to deliver safe and effective care to patients in the emergency medical setting.• Stay abreast of the College's expected Continuing Professional Development (CPD) requirements.• Facilitate the prioritisation and decision-making for the patients with any level of case complexity, based on limited and evolving information while working under dynamic circumstances and maintaining situational awareness of patients and the department.• Coordinate and delegate tasks while prioritising acuity and departmental needs.• Establish effective and compassionate communication to manage complex circumstances and crisis situations.• Champion personal learning and development; ensure a commitment to patients through informed and shared care models, while creating a sense of responsibility to colleagues as an engaged team member.• Demonstrate critical thinking skills while translating, applying, and disseminating up-to-date medical knowledge in real-time. Actively undertake teaching of undergraduate and post-graduate clinical and non-clinical staff. Support junior doctor progression by encouraging their involvement in audits.• Serve as an Organising Committee Member of ACEM Winter Symposium 2021. Organize the Nerve Block workshop, which displayed nationwide talent, highlighting a traditionally anaesthesia-focused skill taught by FACEMs. • Facilitate the Be.Here.Now workshop to ensure the inclusion of tangible and practice-enhancing methods, emphasizing the importance of so-called 'soft skills.

  • Geriatric Emergency Department Intervention (GEDI) Clinical and Operational Lead

    • Oct 2019 - Present

    • Achieve and exceed KPI (Key Performance Indicator) targets. Elevated frailty identification rate from 67% to ~85% in 2019; increased seen-in-time from 33% to ~60%; and managed an average of 1750 patients yearly in a 7-day 8-10-hour service.• Render medical and operational leadership to ensure delivery of physician-led, nurse-run GEDI service focused on the early assessment of older patients while expediting the care delivery throughout the emergency department. • Enhance internal capabilities across the Geriatric Emergency Medicine (GEM) by conducting informal and formal teaching sessions for medical and nursing staff. • Foster community relationships in the frail older persons' spaces. Streamline operational workflows while leveraging industry trends and KPIs for best service delivery.• Lead the successful establishment of an evidence-based and research-driven service appreciated by patients, emergency department nursing, medical staff, and in-patient medical teams.• Develop and implement a robust business model that allows for the recruitment of senior nursing leadership.• Recruit staff members with knowledge and experience of frail older patients across community and acute care settings.

  • Junior Doctor Term Supervisor

    • Aug 2017 - Jan 2024

    • Functioned as a part of supervisors' team to coordinate the clinical training of junior doctors rotating to the emergency department that included term orientation and performance monitoring / assessment.• Introduced a structured junior doctor supervision system in 2017 while replacing previous ad-hoc and personality-based approach. • Proposed and implemented a 360-degree feedback system (involving 2-3 senior clinicians) to provide supportive feedback aligned with junior doctors' experiences. • Delivered support across all performance levels while fostering genuine connections and inviting non-supervisor senior doctors to engage in the mentorship of junior doctors.

  • A / Clinical Director Emergency Medicine

    • Sep 2023 - Nov 2023

    • Direct the end-to-end delivery of high-quality services within the scope of emergency medicine, credentialed by the WBHHS.• Served as a medical expert and delivered expertise beyond the emergency department to rural facilities while launching new services.• Foster productive relationships with the Queensland Ambulance Service (QAS) and Queensland Police Service (QPS) to accommodate the needs of both services within the service provision duties of the Emergency Department.• Build productive relationships with interdepartmental stakeholders to foster a collaborative work culture. • Drive patients' advocacy within formal / informal settings, including feedback delivery, complaints resolution, and medicolegal matters management.• Support the constructive review of a challenging Health Improvement Unit (HIU) report (with Senior Medical staff) while transforming relationships with the hospital executive focused on patient care and innovative care delivery models.• Play a crucial role in executing quality improvement and risk management initiatives, such as managing complaints and establishing new policies.• Maintain an ethical practice and drove strategic decision-making for clinical and non-clinical domains.• Ensure fulfilment of future needs by creating health service plans and leading staff recruitment initiative to hire 2 SMOs and 5 PHOs. 𝗞𝗲𝘆 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀• Played a vital role in the development of a strategic model of care for the new emergency department that improved service delivery.• Led consulting engagement covering service provision and upskilling of the urgent care clinic.• Developed and implemented policies and procedures for managing multiple patients presenting on Extended Emergency Assessments (EEAs) in the emergency department.• Formulated a new policy for patients presenting for blood tests as requested by the magistrate.

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  Friendly Society Private Hospital

  • Bundaberg, Queensland, Australia

  • Staff Specialist Emergency Medicine

    • May 2019 - Present
    • Bundaberg, Queensland, Australia

    • Deliver personalised emergency medicine consultant care throughout the patient journey; expand service scope within time and resource constraints; lead efforts to attain gold-standard care.• Ensure optimal patient safety and outcomes in the emergency medical setting while supporting junior nurs...

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  Wide Bay Hospital and Health Service

  • Bundaberg, Queensland, Australia

  • Senior Medical Officer

    • Aug 2014 - May 2019
    • Bundaberg, Queensland, Australia

    • Led a team to oversee end-to-end delivery of clinical and non-clinical services to a diverse patient population across Wide Bay Hospital and Health Service. • Transitioned from an academic Advanced Trainee at a tertiary centre to a competent Senior Medical Officer, demonstrating proficiency bey...

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  Liverpool Hospital - Sydney, NSW

  • Sydney, New South Wales, Australia

  • Senior Emergency Registrar

    • Aug 2010 - Jul 2014
    • Sydney, New South Wales, Australia
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  Royal Flying Doctor Service of Australia

  • Alice Springs, Northern Territory, Australia

  • Retrieval Registrar

    • Jan 2013 - Jul 2013
    • Alice Springs, Northern Territory, Australia
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  Liverpool Hospital - Sydney, NSW

  • Sydney, New South Wales, Australia

  • Junior Emergency Registrar

    • Aug 2007 - Apr 2010
    • Sydney, New South Wales, Australia
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  Newham Hospital

  • SHO Emergency medicine

    • Feb 2007 - Aug 2007
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  Princess of Wales Hospital

  • Surgical SHO

    • Aug 2004 - Aug 2006