Experience

• 

  Procurify

  • Canada
  • Software Development
  • 100 - 200 Employee

  • Team Lead, Customer Success

    • Apr 2024 - Present

  • Senior Customer Success Manager

    • Jul 2023 - Present

  • Customer Success Manager

    • Mar 2022 - Present

• 

  MediaValet Inc.

  • Customer Success Manager

    • Jan 2021 - Mar 2022

• 

  Kosher Check Kosher Certification

  • Vancouver, British Columbia, Canada

  • Customer Retention and Onboarding (Administration)

    • Feb 2018 - Jan 2021
    • Vancouver, British Columbia, Canada

    At Kosher Check, I am responsible for making sure that all of our clients are smoothly and efficiently onboarded and certifications are renewed. Salesforce is used to manage the client information as well as track their status in the onboard process.

• 

  Zooz

  • Tel Aviv Area, Israel

  • Account Manager

    • Jun 2017 - Jan 2018
    • Tel Aviv Area, Israel

    I conducted in-bound sales calls and meetings for the Israeli and European markets. I was also responsible for being the main point of contact for clients and initiated communications and interactions on a regular basis in order to analyse feedback and be the 'voice of the customer' within Zooz.

• 

  Amobee

  • United States
  • Advertising Services
  • 200 - 300 Employee

  • Account Manager

    • Apr 2014 - Nov 2016

    As an Account Manager at Amobee I was responsible for managing and growing our partnerships with strategic publishers in Israel and Europe. I gathered and used data from Amobee’s platform and Metamarkets to present feedback to both internal team members and publisher partners on opportunities for revenue growth.

  • Ad Operations Manager

    • Jan 2009 - Mar 2014

    While I was Ad Operations Manager at Amobee, I developed user guides for the Amobee products and various ad-hoc 'How to guides' for new features of the platform.I also configured, optimized and analyzed hundreds of CPM and CPC campaigns on the Amobee platform and worked with agencies to maximize ad campaign performance and revenues.I was also responsible for conducting in-house and WebEx training to clients and staff.

• 

  The IQ Business Group

  • Johannesburg Area, South Africa

  • Business Analyst

    • Oct 2007 - Jul 2008
    • Johannesburg Area, South Africa

    IQ Business is a management consulting company with a presence in both Africa and Australia. During my time at IQ Business, I worked on a country wide project for the South African Postal Services. The project was the roll-out of a new Point of Sale system at each post office branch.

• 

  iLanga Systems

  • Johannesburg Area, South Africa

  • Consultant and Project Manager

    • 2002 - Sep 2007
    • Johannesburg Area, South Africa

    iLanga Systems is a consulting company based in South Africa. The company focuses on implementing accounting software to enable their clients to reach their business goals.At iLanga I was initially responsible for assisting with software implementations and trouble shooting any systems errors. Later on I conducted and lead all system training sessions and wrote user guides for specific projects. I was then promoted to Project Manager and managed system implementations in Nairobi office of the company.