Experience

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  Pacis Insurance Company Ltd

  • Kenya
  • Insurance
  • 200 - 300 Employee

  • Head of Medical Business

    • Jan 2022 - Present

  • Medical Manager

    • Apr 2018 - Dec 2021

    Key Contributions• Growing the medical portfolio from Ksh.100 million to Kshs.1 Billion within five years.• Developing, launching and administrating profitable retail products and a fully insured product.• Formulating and executing the Healthcare Department’s Strategies and action plans to realize growth in market share and profitability.• Successful implementation of a 24 hour call centre.• Developing policies and processes for the underwriting and claims that guide the delivery of effective and efficient customer service.• Ensuring that the claims processing procedures are adhered to according to the service level benchmarks.• Collecting and analyzing market information on medical insurance and make appropriate changes to plans and strategies.• Conducting a regular review of the claims process to enhance profitability as well as efficiency and effectiveness in the claims management process.

  • Assistant Manager - Medical Underwriting

    • Jan 2013 - Mar 2018

    Key Contributions• Developed new products and new benefit structures in keeping with customer requirements and market trends.• Provided technical input in Medical Underwriting resulting in effective medical risk assessment and rating for all new cases and renewals.• Created and maintained a cohesive and motivated team and ensured they are adequately trained and empowered to fulfil their roles.• Oversaw that renewals, quotations and proper documentations are maintained in accordance with the standards of service.• Reviewed medical products and proposed development avenues through market analysis.• Approved and signed debit notes, policy document, quotations, premium finance forms and Service Level Agreements with clients & intermediaries.

  • Medical Underwriter

    • Jan 2011 - Dec 2012

    Key Contributions• Assessed new and existing risks and ensure that they are adequately rated and commensurate with the terms and conditions advised to retain profitability of the medical portfolio.• Provided competitive tailor-made quotations to all customers promptly within the standards set.• Monitored and reviewed the terms of medical accounts assigned.• Timely and accurate debiting of premium and cover conditions and that the documentation is in compliance with set standards and procedures.• Ensured policy endorsements & documents are accurate, made within the standards of service and are dispatched in time.• Issued medical insurance cards in an efficient, timely & accurate manner.

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  UAP INSURANCE

  • Medical Underwriter

    • Feb 2008 - Dec 2010

    Key Contributions• Policy underwriting and administration.• Business development-timely and accurate quotation and follow-up.• Business development-performed product presentation to clients and reporting on product issues raised.• Renewal reviews and invitation.• Processing and reviewing of medical business, including preparation and dispatch of accurate policy documents.• Passing endorsement – debits and credit to effect changes in policy.• Prepared medical claims utilization report.• Customer care-handled customer’s questions and concerns with speed and professionalism.