Experience

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  Tower Insurance

  • Auckland, New Zealand

  • Sales Effectiveness Manager

    • Jan 2017 - Present
    • Auckland, New Zealand

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  IAG New Zealand

  • DI Claims Operations Manager

    • Oct 2014 - Present

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  Lumley General Insurance (N.Z.) Ltd.

  • New Zealand
  • Insurance
  • 100 - 200 Employee

  • Capability Consultant

    • Jun 2013 - Present

    I am responsible for the Learning and Development needs of Lumley General Insurance employees - Team Member to Leader and Manager Levels. I design and deliver Face to Face Facilitated Workshops and support Performance and Development Coaching. My previous Senior Management and Leadership experience has also provided me with HR Business Partner skills and abilities which further enhances the Training and Coaching programs I design and deliver. Having worked within the New Zealand Insurance Industry for 14 years across both Commercial and Domestic areas, with direct Customers, Brokers and Corporate Partners; also enables me to design both Technical and Soft Skills Training, as well as my area of expertise - Leadership/Management Training.

  • Sales & Underwriting Manager

    • Aug 2011 - Jun 2013

    Managed a sales and underwriting Contact Centre with the Key Banking Business Partner. Part of this role was to review the operational strategy of the Contact Centre and lead the people through a massive IT Platform Change, full process and policy review on how we operationally worked. Leadership development was a key part of my work, as well as Change management and raising employee engagement.

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  Vero NZ Limited

  • Auckland City, New Zealand

  • National Claims Manager

    • Dec 2010 - Jul 2011
    • Auckland City, New Zealand

    Lead the Head Office New Zealand National Frontline Claims Teams, managing Domestic and Commercial Claims including an Administration Function and Windscreen Teams. I was also involved in creating and deploying the Strategic Action Plans for Vero Claims. Leadership development as well as Technical development were also key parts of my role. The Business Environment was a Contact Centre, with a Branch feel.

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  Vero Insurance New Zealand

  • Claims Team Manager

    • 2007 - 2010

    Managed a Team of 14 Claims Consultants and Broker Relationships across Domestic and Commercial Risks.

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  IAG

  • Australia
  • Insurance
  • 700 & Above Employee

  • Contact Centre Sales Manager

    • 2006 - 2007

    I was responsible for the Management of a 90+ seat Contact Centre with 7 Team Leaders reporting direct to me; as well as the Administration Function. This was a Needs Based Sales and Underwriting discipline.

  • Team Leader Corporate Partnerships

    • 2004 - 2006

    Managed a team of 12 Sales and Services Consultants in Sales, Service and Underwriting; working with major New Zealand Banking Partners; as well as managing the Relationship operationally with one of New Zealand's largest Banks.