Experience

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  Atlas

  • Singapore, Singapore

  • Director - Customer Solutions

    • Oct 2021 - Present
    • Singapore, Singapore

    • Develop prospects, partners and customers.• Establish and maintain mutually beneficial and profitable relationships with prospects, clients, partners and key industry stake-holders.• Maintain relationship between sales, technology and product teams.• Ensure quality and timeliness of delivery of customer and prospect-related activities.

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  GoAir

  • Mumbai, Maharashtra

  • Senior Manager - Commercial

    • Jan 2020 - Oct 2021
    • Mumbai, Maharashtra

    • Conduct functional evaluation of new applications beingcommissioned.• Evaluate RFA from multiple vendors.• Oversee and direct vendors.• Liaise between the various business stake-holders and the externalvendors.• Create business requirement documents and provide testing supportto the business.

• 

  Mystifly

  • Bengaluru Area, India

  • Vice President - Product Management

    • Jan 2018 - Jun 2019
    • Bengaluru Area, India

    • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.• Aligned organizational objectives with company's mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.• Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.• Aligned operations with client goals by automating the MyFareBox system.• Directed technological improvements, reducing waste and business bottlenecks.• Supported and supervised team of 3 product professionals.• Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .• Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.• Identified, prioritized and executed on high-impact opportunities to light-up product features.• Identified and Analyzed metrics that informs the success of products and validate key findings with the data.• Coordinated, collaborated and communicated clearly with teams within the company to enable proper solutions for customer requirements.• Liaised with suppliers and vendors and negotiated the contracts.• Achieved the GDS segment commitments by optimizing the various algorithms.

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  helloworld.com.au

  • Melbourne Area, Australia

  • Senior Business Analyst (Travel Domain)

    • Feb 2010 - Dec 2017
    • Melbourne Area, Australia

    • Understood business requirements, workflow and technical requirements.• Provided advice to developers with regards to the logic behind which the various fares systems operate.• Created functional and technical requirement documents for various phases of the new fare loading system project.• Imparted Global Distribution System (GDS) knowledge and answer to queries regarding the display of fares in the various GDSs.• Created work process documents for the end users to assist them in using the new systems.• Conducted User Acceptance Testing (UAT) of XML schemas.• Liaised with GDSs for achievement of project targets.• Translated XML schema into business needs.

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  Travelport

  • Sydney, Australia

  • Regional Fares Co-ordinator - Pacific

    • Sep 2008 - Jan 2010
    • Sydney, Australia

    • Provided advice to strategic clients in relation to optimal usage of Travelport Fares systems.• Provided technical support & guidance to fare loading staff or companies engaged to do so by Travelport.• Offered instructions to colleagues or markets to improve overall fares competency within APAC.• Documented activities & provided regular updates to line manager & key regional stakeholders.• Responded to trends in the region, pattern of work & queries received. Proposed course of action where these trends could be mitigated.• Assisted with the production and distribution of support documentation & training within the region where appropriate.• Identified fares or product inadequacies and enhancement requirements for escalation within Travelport.• Conducted familiarization testing of Fares releases and enhancements where appropriate in order to be able to effectively address the enhancements to stakeholders and their implications.• Reinforced system enhancements with markets to promote maximum system usage and user satisfaction.• Coherently presented & articulated the capabilities of the fares system to stakeholders and clients.

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  Sabre Pacific

  • Sydney, Australia

  • Senior Fares Co-ordinator

    • Mar 2005 - Sep 2008
    • Sydney, Australia

    • Lead a team of analysts.• Oversaw the loading of fares in ATPCO for a national carrier and performing quality checks for the same.• Attended to calls from customers with regards to any queries or information on the loaded fares.• Managed the Sabre MyFares GUI product for the APAC region.• Loaded fares in Sabre using the in-house system known as MyFares.• Trouble-shooting for errors found while pricing and displaying fares in Sabre.• Conducted Quality Checks for fares filed by the company's service provider.• Conducted Research & Development while trying to make complex coding work as desired.• Coordinated with the fare-filing company in Mumbai, India. For e.g. sent instructions to India, making sure that the tasks are completed on time, etc.• Liaised with the clients with regards to the daily flow of work. For e.g. made improvements in the way the final product is delivered to the customer.• Represented Sabre Pacific in Australia and overseas for various business development opportunities.• Conducted training for agents for the in-house Sabre fare-loading system.

• 

  Tata Consultancy Services

  • Mumbai Area, India

  • Senior Accountant

    • Sep 1997 - Feb 2005
    • Mumbai Area, India

    Worked in Switzerland for assisting in Fare Filing and Distribution from 01 March 2004 to 02 April 2004 and again from 02 August 2004 to 27 August 2004.Primarily involved in Fare Filing and Distribution for Swiss International Airlines. Working knowledge of various CRSs like Galileo, Amadeus, Worldspan and Sabre.Leading the Fare Filing and Distribution Team of the Swiss International Airlines at AFS.Worked in the Rejections And Disputes Department of Swissair. Worked for the Revenue Accounting Department of Swissair where checks had to be made for the billing done by the other airlines to Swissair. The method of calculating was proration. Incorrect billings were rejected.Independently handled the Header section of the Revenue Accounting Department of Swissair.Worked in the Error Correction Department of Swissair Traffic Accounting. We had to detect the errors caused during the accounting of airline coupons; correct the errors and re-bill the coupons.Worked for the Traffic Accounting Department of Swissair where we had to manually feed the airline coupon numbers into the Accounting System as per the training given to us.

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  Godrej & Boyce Mfg. Co. Ltd.

  • Mumbai Area, India

  • Supervisor

    • Dec 1995 - Aug 1997
    • Mumbai Area, India

    • Worked in the Quality Control Department of the company in the cupboards section. Was involved in checking the manufactured units for any defects relating to the paint job or any other defect, visible or hidden. This job involved a high level of commitment and product knowledge.

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  Skylark Travels Pvt. Ltd.

  • Mumbai Area, India

  • Corporate Consultant

    • Dec 1994 - Dec 1995
    • Mumbai Area, India

    • Worked in the Ticketing and Reservations Department of this travel agency. The primary duty was to make domestic and international itineraries and issue air tickets for the corporate clients as well as individuals.